Aryan Arora Email & Phone Number

Toronto, ON, CA

Ontario, Canada

• Streamlined user access management for 12+ enterprise applications and 3000+ users across 17 locations, reducing provisioning time by 50% and ensuring 100% compliance with access control policies.
• Automated mailbox creation and access provisioning tasks using PowerShell and Python, cutting onboarding time by 90% and processing 100+ accounts per week.
• Optimized IT support workflows, resulting in a 25% decrease in access-related incidents and a 60% improvement in user satisfaction scores.
• Implemented identity lifecycle management automation using SailPoint IIQ, reducing manual tasks by 30% and enhancing security protocols.

Ontario, Canada

• Maintained 99% uptime for critical systems including Active Directory (user accounts, RBAC, SGs, Network Shares), Office 365, and SQL Servers, supporting 200+ users across the firm.
• Enhanced network security by implementing Cisco Meraki firewalls and GPOs, reducing security incidents by 35% and improving performance by 60%.
• Resolved 100+ technical issues per week, reducing average resolution time by 30% and maintaining a 97% user satisfaction rate.

Ontario, Canada

• Enhanced user experience by providing Tier 2 support for desktops(macOS, Windows), printers and software applications via email, inbound phone calls, chat, and remote-control software (Bomgar, GoToAssist, Team Viewer).
• Ensured 99.9% availability for critical systems, including SQL Servers and VMware environments, supporting 500+ users and 15+ business applications across 4 locations.
• Implemented automated deployment packages, reducing manual effort by 50% and decreasing average system setup time from 2 hours to 20 minutes.
• Resolved 95% of user tickets within SLA, maintaining an average customer satisfaction score of 4.8/5.

Ontario, Canada

• Enhanced user engagement on Insurepedia- https://insurepedia.ca/ by 30%, analyzing user interaction analytics and designing a responsive web interface with HTML, CSS, and JavaScript.
• Optimized the online quote calculator, resulting in a 25% improvement in accuracy and user experience, integrating various APIs for real-time insurance quotes.
• Implemented PHP for server-side scripting and integrated SQL database for seamless data management.
• Utilized WordPress with page builders like Elementor/Nimble to customize UI; optimized SEO by implementing Core Web Vitals.

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Ontario, Canada

• Streamlined user access management for 12+ enterprise applications and 3000+ users across 17 locations, reducing provisioning time by 50% and ensuring 100% compliance with access control policies.
• Automated mailbox creation and access provisioning tasks using PowerShell and Python, cutting onboarding time by 90% and processing 100+ accounts per week.
• Optimized IT support workflows, resulting in a 25% decrease in access-related incidents and a 60% improvement in user satisfaction scores.
• Implemented identity lifecycle management automation using SailPoint IIQ, reducing manual tasks by 30% and enhancing security protocols.

Ontario, Canada

• Provided Tier 2 support for 400+ users, resolving 150+ tickets per week with a 95% first-contact resolution rate.
• Improved ticket triage efficiency by 70% through optimized ServiceNow workflows, reducing average response time from 2 days to 120 minutes.
• Implemented data recovery strategies for end-of-life devices, salvaging 600 GB of critical data and reducing hardware replacement costs by 30%.
• Managed SCCM imaging and laptop provisioning for 20+ new hires per month, ensuring 100% accuracy in asset tracking and deployment.
• Assisted in the documentation and implementation of ITSM processes and collaborated with cross-functional IT teams to improve overall efficiency in IT operations by 40%.

Mississauga, Ontario, Canada

• Drove a 40% increase in online sales, leveraging Webflow, HTML, CSS, and JavaScript for dynamic user interactions in the development of Amars Food- https://amarsfood.com/
• Designed a user-friendly interface, resulting in a 25% improvement in customer satisfaction; implemented Firebase for storage of diverse catalogues comprising over 200 products and Stripe API for secure payments.
• Collaborated with stakeholders to understand business requirements, translating them into actionable development tasks.

Ontario, Canada

Ontario, Canada

• Resolved 250+ hardware and software issues per week for 1000+ users, maintaining a 99% network uptime and 97% user satisfaction rate.
• Implemented VPN solutions for remote users, reducing connectivity issues by 60% and improving productivity for 800+ remote faculty, staff and students.
• Developed and delivered IT training sessions for new hires, increasing their productivity by 30% within the first week and reducing onboarding support tickets by 50%.
• Collaborated with vendors to optimize service agreements, resulting in a 30% reduction in downtime and 15% decrease in support costs.
• Systematically conducted checks on 50+ meeting rooms, ensuring optimal functionality, and addressing audio-visual setups, system hardware, connectivity, and telecom issues with a 95% issue resolution rate.

Ontario, Canada

Advanced Diploma, Computer Systems Technology- Software Development And Network Engineering

High School, Computer Science