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Current- COLLECTIONS
- Part of the Tele-Communication portal used by collection agents to manage communications, handle and synchronize customer and their loan data, undertake EMI dues recovery of all NAVI customers.
- Added WhatsApp-like functionality in the portal to send media and text on customers WhatsApp to enhance contactability. Restructured the Interactions/Feedback and recovery mechanism for more fine-grained control and.
- Designed and Implemented multiple DAG jobs to push data from upstream services on data points like credit scores, DPD, overdue amount etc. to modified views for use in reporting and DS models that predict customer.
- Managed, modified and undertook ownership of Alerting on critical metrics to ensure maximal up-time, efficient redressal of system issues and improve fault-tolerance due to external dependencies.CO-LENDING
- Designed and implemented Error handling and analysis mechanism in the Co-Lending orchestrator, for improved visibility and analysis of errors/exceptions encountered by the service.