Utilize Zabbix network tools to proactively monitor our network, optimizing performance metrics and conducting regular assessments to pinpoint areas for improvement.Provide top-tier technical support to our esteemed carrier clients, including Adani, Amazon, and Nixi. Your dedication will ensure their operational continuity and overall satisfaction with our services.Clear and aligned internal communication through proficient email correspondence, ensuring all teams are informed and aligned on objectives and strategies.

In my role as a Network Support Engineer at Tikona Infinet Ltd, I've had the privilege of working on diverse projects, designing network infrastructure solutions that meet the unique needs of organizations. I have a keen eye for analyzing network topology, protocols, and technologies to make informed decisions and build resilient, secure environments. I take pride in my ability to troubleshoot and configure Cisco ISR 4331 series routers, ensuring effective problem resolution and network optimization. Furthermore, I've delivered exceptional support to premium banking clients, including HDFC, AXIS, ICICI, HITACHI, UJJIVAN, and Mannapuram Finance, setting a high standard for customer service. Collaborated with internal teams to identify recurring issues and implement proactive solutions, reducing the number of tickets generated by 20%. In addition, my proficiency extends to handling MPLS links Troubleshooting with routers, including uptime monitoring, IP pool management, port tagging implementation, and monitoring network performance metrics such as overutilization, packet delivery (PD), and latency.