Asad Waheed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.• Provide information about telecommunications products, services, and promotions.• Troubleshoot and resolve customer issues related to network connectivity, billing, and technical concerns.• Collaborate with technical support teams to ensure prompt resolution of complex problems.• Guide customers on product features, usage, and troubleshooting.• Assist customers with billing… Show more • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.• Provide information about telecommunications products, services, and promotions.• Troubleshoot and resolve customer issues related to network connectivity, billing, and technical concerns.• Collaborate with technical support teams to ensure prompt resolution of complex problems.• Guide customers on product features, usage, and troubleshooting.• Assist customers with billing inquiries, payment processing, and resolution of billing discrepancies.• Educate customers on billing procedures and payment options.• To complete the activations of prepay and post-pay connections.• To complete and fulfil and the Sales Orders (SOs) in a timely manner.• To report the weekly customer services department stats to the management every Monday. Show less

Dubai, United Arab Emirates

• Lead and mentor a team of retention specialists, fostering a collaborative and productive work environment.• Provide guidance, support, and ongoing training to team members to enhance their skills and performance.• Set clear performance goals and KPIs for the team and individuals, tracking progress and providing regular feedback.• Analyze customer feedback and data to identify trends and opportunities for improving retention efforts.• Collaborate with cross-functional teams… Show more • Lead and mentor a team of retention specialists, fostering a collaborative and productive work environment.• Provide guidance, support, and ongoing training to team members to enhance their skills and performance.• Set clear performance goals and KPIs for the team and individuals, tracking progress and providing regular feedback.• Analyze customer feedback and data to identify trends and opportunities for improving retention efforts.• Collaborate with cross-functional teams such as marketing, sales, and product development to align retention initiatives with overall business objectives.• Build and maintain strong relationships with key customers, understanding their needs and concerns to proactively address issues and prevent churn.• Implement customer feedback mechanisms to gather insights and identify areas for improvement in products or services.• Handle escalated customer inquiries or complaints, ensuring timely resolution and customer satisfaction.• Monitor team performance metrics and retention rates, identifying areas of improvement and implementing corrective actions as needed.• Prepare and present regular reports on retention performance, highlighting successes, challenges, and actionable insights to senior management.• Conduct regular training sessions and workshops for team members to enhance their skills in customer retention strategies, communication, and problem-solving. Show less

Karachi

• Responding to customer inquiries, requests, and concerns through various channels (phone, email, chat, etc.).• Providing information about products, services, and company policies.• Handling and resolving customer complaints in a professional and timely manner.• Coordinating with other departments to facilitate smooth order fulfilment and delivery.• Collaborating with other departments to address and resolve customer concerns.• Collecting and documenting customer feedback… Show more • Responding to customer inquiries, requests, and concerns through various channels (phone, email, chat, etc.).• Providing information about products, services, and company policies.• Handling and resolving customer complaints in a professional and timely manner.• Coordinating with other departments to facilitate smooth order fulfilment and delivery.• Collaborating with other departments to address and resolve customer concerns.• Collecting and documenting customer feedback to provide insights for product and service improvement.• Maintaining accurate and detailed records of customer interactions and transactions.• Using customer relationship management (CRM) tools to manage customer information. Show less

Karāchi, Sindh, Pakistan

• Assisted the Sales Team to create and maintain Customer Records, requests, and client complaints.• Supported and coordinated in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that team’s function efficiently.• Developed team communications and information for meetings.• Product and Service Activation from system tools through Citrix, BSCS, Oracle CX• Assisted and supported sales staff in achieving one hundred percent sales… Show more • Assisted the Sales Team to create and maintain Customer Records, requests, and client complaints.• Supported and coordinated in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that team’s function efficiently.• Developed team communications and information for meetings.• Product and Service Activation from system tools through Citrix, BSCS, Oracle CX• Assisted and supported sales staff in achieving one hundred percent sales goals.• Responsible for maintaining customer service, contact, and support.• Provide support and do necessary rectifications from system tools close escalation within SLA to ensure maximum productivity and customer satisfaction. Show less

Master Of Science - Ms, Business Administration, Management And Operations, A

Activities and Societies: Cricket Team Business Administration

Bachelor Of Business Administration (Bba), Business Managemnet, A

Activities and Societies: Cricket Team Business Administration