Asad Waheed Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about telecommunications products, services, and promotions.
• Troubleshoot and resolve customer issues related to network connectivity, billing, and technical concerns.
• Collaborate with technical support teams to ensure prompt resolution of complex problems.
• Guide customers on product features, usage, and troubleshooting.
• Assist customers with billing… Show more

Dubai, United Arab Emirates

• Lead and mentor a team of retention specialists, fostering a collaborative and productive work environment.
• Provide guidance, support, and ongoing training to team members to enhance their skills and performance.
• Set clear performance goals and KPIs for the team and individuals, tracking progress and providing regular feedback.
• Analyze customer feedback and data to identify trends and opportunities for improving retention efforts.
• Collaborate with cross-functional teams… Show more
• Collaborate with cross-functional teams such as marketing, sales, and product development to align retention initiatives with overall business objectives.

Karachi

• Responding to customer inquiries, requests, and concerns through various channels (phone, email, chat, etc.).
• Providing information about products, services, and company policies.
• Handling and resolving customer complaints in a professional and timely manner.
• Coordinating with other departments to facilitate smooth order fulfilment and delivery.
• Collaborating with other departments to address and resolve customer concerns.
• Collecting and documenting customer feedback… Show more

Karāchi, Sindh, Pakistan

• Assisted the Sales Team to create and maintain Customer Records, requests, and client complaints.
• Supported and coordinated in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that team’s function efficiently.
• Developed team communications and information for meetings.
• Product and Service Activation from system tools through Citrix, BSCS, Oracle CX
• Assisted and supported sales staff in achieving one hundred percent sales… Show more
• Assisted and supported sales staff in achieving one hundred percent sales goals.

Master Of Science - Ms, Business Administration, Management And Operations, A

Activities and Societies: Cricket Team Business Administration

Bachelor Of Business Administration (Bba), Business Managemnet, A

Activities and Societies: Cricket Team Business Administration