1. Responsible for the leadership advocacy program2. Responsible for the employee advocacy program for 20k employees.

I manage the client on-boarding process to the platform and given a demo of the platform in presale conversation.Internal coordination between testing and development team to take care of support ticketsCustomer Onboarding-customers has taken the shortest path to value so that they can get some ROI (Return on Investment) as soon as possible. This was done to make them realize the importance of our product.Account Escalations-Making sure that the customer feels that I am… Show more I manage the client on-boarding process to the platform and given a demo of the platform in presale conversation.Internal coordination between testing and development team to take care of support ticketsCustomer Onboarding-customers has taken the shortest path to value so that they can get some ROI (Return on Investment) as soon as possible. This was done to make them realize the importance of our product.Account Escalations-Making sure that the customer feels that I am always there for them. This helped me build strong relationships with my customers and prospects.Renewals: Necessary follow-ups monthly/quarterly basis to make sure customers are aware of the feature updates that we have planned for the future and how this will affect them.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Implementing research activities to analyze client feedback and monitoring new and existing project plans and executions for desirable results.Notifying process problems and challenges to the product, sales &marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively.To create monthly reports for all the existing customers.Used the Social Selling method to reach prospects which include LinkedIn and Twitter.Promoted from Senior Customer Success Associate to Customer Success Lead Show less

I am Digital Marketing enthusiast. I have learned all platforms of digital marketing such as Google ads, Google analytics, Social media, Online ads and SEO

I was a Client Partner at Tessarakt Experiential in the events and entertainment industry. My skills include: - Conceptualised and executed events from scratch - Participated and Ideated in brainstorming sessions - Managed clients throughout the life-cycle of an event/requirement- Managed client escalations and negotiation - Managed cross-functional teams and workload- Managed venue scouting and selection for events- Coordinated with vendors and… Show more I was a Client Partner at Tessarakt Experiential in the events and entertainment industry. My skills include: - Conceptualised and executed events from scratch - Participated and Ideated in brainstorming sessions - Managed clients throughout the life-cycle of an event/requirement- Managed client escalations and negotiation - Managed cross-functional teams and workload- Managed venue scouting and selection for events- Coordinated with vendors and manpower/volunteers at events- Promoted from Junior Client Partner to Client Partner in the span of two years Show less