Client Name: Mashreq Digital Bank Pakistan• Engaged with Mashreq Bank Operation’s Team with areas covering Customer Onboarding & Account Servicing (CAMs), Cards & Payments, Compliance Operations, and Settlement & Reconciliation.• Performed analysis on current customer onboarding systems and identifying areas for changes on digital onboarding of customers in line with SBP’s Digital Onboarding Framework. • Prepared detailed Standard Operating Procedures (SOP) for Customer… Show more Client Name: Mashreq Digital Bank Pakistan• Engaged with Mashreq Bank Operation’s Team with areas covering Customer Onboarding & Account Servicing (CAMs), Cards & Payments, Compliance Operations, and Settlement & Reconciliation.• Performed analysis on current customer onboarding systems and identifying areas for changes on digital onboarding of customers in line with SBP’s Digital Onboarding Framework. • Prepared detailed Standard Operating Procedures (SOP) for Customer Onboarding & Account Servicing, Cards and Payments, and Compliance Operations.• Prepared a detailed project plan for Operations Team in coordination with stakeholders in the group (UAE).• Prepared detailed test cases with Action Step and Expected results. • Management of test cases on Azure DevOps for effective bug logging and bug tracking.• Evaluate the impact of proposed process changes on existing systems and product feature enhancements as per local market.• Engaged in the UAT with all relevant stakeholders and providing test progress reports to the management extracted from Azure. Client Name: Habib Bank Limited (HBL)• Attended various ‘Requirement Gathering’ and ‘Discovery Sessions’ including consumer loans, customer onboarding, account creations, cards and payments, organized by the client (HBL).• Formulated the “Business Process Discovery” document.• Performed ‘Gap Analysis’ by reviewing the client’s ‘AS IS’ and ‘TO BE’ T24 Model Bank processes.• Created ‘AS IS’ and ‘TO BE’ workflows using Ms. Visio and Draw.io• Prepared high-level and detailed process design documents, along with UI data mapping documents.• Elicitation of individual gaps with gap description, sample case study, examples, and process flow diagrams.• Responsible for designing solutions against the gap types in the BRDs/BPR.• Coordination with developers for customization gaps and ensure meeting of acceptance criteria. Show less

• Excellent communication and collaboration skills. The ability to speak knowledgeably with members of both the business and technical teams. • Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer more detailed, and more complete understanding of project deliverables. • Perform brainstorming sessions with various teams including Development Team, Business Team, Networks, and ISD Teams. • Strong analytical… Show more • Excellent communication and collaboration skills. The ability to speak knowledgeably with members of both the business and technical teams. • Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer more detailed, and more complete understanding of project deliverables. • Perform brainstorming sessions with various teams including Development Team, Business Team, Networks, and ISD Teams. • Strong analytical skills and ability to synthesize and communicate findings. • Provide BA Walkthrough to Development Team elaborating exact change for the locked scope of work as defined in the User Story. • Organize team meetings with relevant stakeholders throughout the course of the project ensuring smooth project delivery and also avoiding any unwanted last-minute hassle. • Conducted UAT with Business Users to ensure the system aligned with the business teams’ vision. • Provide QA Team with a Walkthrough of change for a better understanding along with supporting documents. • Superb attention to detail and rigorous focus on delivering quality requirements. • Review and approve finished development work before release into production. MAJOR PROJECTS: Sohni Dharti Remittance Program (SDRP) | Cash & Cheque Deposit Machine (CCDM) APPLICATIONS & SYSTEMS: IRIS (Debit Cards) | Web Portals | CRM | Core Banking System | OBDX Show less

• Requirement gathering from business stakeholders and implementation of the Project/Requirement.• Ensure completion of projects assigned in timely manner for Domestic and International Territories.• Organize interactive sessions with relevant stakeholders (Product/Business, Core Banking, Marketing, Networks, DB, and Vendors) to ensure smooth and hassle free delivery of projects.• Prepare master plan after receiving efforts and timelines from all stakeholders (Internal Teams and… Show more • Requirement gathering from business stakeholders and implementation of the Project/Requirement.• Ensure completion of projects assigned in timely manner for Domestic and International Territories.• Organize interactive sessions with relevant stakeholders (Product/Business, Core Banking, Marketing, Networks, DB, and Vendors) to ensure smooth and hassle free delivery of projects.• Prepare master plan after receiving efforts and timelines from all stakeholders (Internal Teams and Vendors).• Removal of showstoppers faced in any project by engaging relevant teams and discussing alternate methods for resolution.• Provide in-depth analysis on Business Requirement Document (BRD), Change Request (CR) and Functional Specification Document (FSD).• Perform all procedural testing cycles (SIT, UAT, QA, DR etc.) along with approval process from Information Security Team.• Ability to adopt Agile Methodologies during the course of project.• Provide assistance to Technical Teams and Vendors in solution implementation and monitor post deployment activities. Show less

• Provide technical support to UBL’s Branchless Banking Applications including OMNIAgent Payment System, OMNI Mobile App, UBL Net Banking (Desktop / Mobile),UBL Digital App.• Analysis of Change Requirements/BRDs received from Business Team (UBL &OMNI).• Resolution of all Level 2 issues pertaining to Branchless Banking Applications withinprovided TAT to ensure seamless user experience.• Data loading and processing of different OMNI registered agents including… Show more • Provide technical support to UBL’s Branchless Banking Applications including OMNIAgent Payment System, OMNI Mobile App, UBL Net Banking (Desktop / Mobile),UBL Digital App.• Analysis of Change Requirements/BRDs received from Business Team (UBL &OMNI).• Resolution of all Level 2 issues pertaining to Branchless Banking Applications withinprovided TAT to ensure seamless user experience.• Data loading and processing of different OMNI registered agents including WHO,HANDS, BISP, WATAN CARD and other non-profit organizations for disbursement ofbulk payments.• Providing seamless support for UBL’s newly launched Digital App for smart phones.• Reconciliation of transactions performed through OMNI Agent Systems, NetBanking and Digital App. Show less

• Managed ADC Operations (ATMs, 1-LINK, IVR, UBPS, Electronic Bill Payments, Internet Banking and Mobile Banking).• Perform UAT for any new induction in ADC Platform.• Monitor and maintain ATM monitoring applications i.e. Vision and iSuite.• Reporting and Submission of SBP Quarterly Master Circular Payment Systems Data.• Ensure the resolution of complaints in timely manner and co-ordinate with Branches and Vendors for the resolution of ADC related issues.• Testing and… Show more • Managed ADC Operations (ATMs, 1-LINK, IVR, UBPS, Electronic Bill Payments, Internet Banking and Mobile Banking).• Perform UAT for any new induction in ADC Platform.• Monitor and maintain ATM monitoring applications i.e. Vision and iSuite.• Reporting and Submission of SBP Quarterly Master Circular Payment Systems Data.• Ensure the resolution of complaints in timely manner and co-ordinate with Branches and Vendors for the resolution of ADC related issues.• Testing and Troubleshooting of errors relating to Mobile App/Internet Banking. Show less

• BTS & Battery Bank Installation.• Supervision and Assisting field staff.• Link Configuration (SDH / PDH).• VSWR Verification.• Acceptance Testing and Documentation.