• Recognized on a quarterly review call by the Senior Regional Manager for achieving a 0.5% error rate on a target of 2.5%. Leveraged strong attention to detail and thoroughly reviewed the job aid by organizing all the specific documents and double checking all the common areas of errors while exceeding 125% of the daily performance target when processing personal auto loans for new and used vehicles. • Selected by manager to get cross trained in mortgages and personal loans as a result of demonstrating the ability to learn and be a fast adapter. Demonstrated considerable judgment and initiative in the completion of assigned tasks and to ensure the proper due diligence is used in those areas when the volumes are high• Utilized RBC tools to access client documents and cross-referenced void cheques through Sales Platform and FIBRS to check the verifiability of the bank

• Awarded employee of the month for the duration of March and April. Contributed towards the average sales of $10,000 and exceeded the email percentage by 150%• Demonstrated managerial tasks by taking the responsibilities to train employees at the cashier position through the teaching of returns and general transactions, being thoroughly organized, and performing basic duties when being a cashier• Provided high level of customer service by answering concerns, queries and resolved any issues regarding online returns and overrides

• Recovered $150k of claimable taxes and $25k from tax exemption risks by conducting an internal audit which identified taxation errors for provincial sales due to noncompliance of record keeping• Created more than 20 tax return schedules and gathered details on financial statement account balances and ledger display for both Dell and Dell EMC with the help of SAP and Oracle to complete the task before the tax return deadline of August to the Reporting Manager• Delivered a successful sales tax training for accounts receivable team members in both United States and India by creating a PowerPoint deck and a reference guide to prevent future taxation errors

• Created dashboards on Excel for data reporting by using Pivot Tables and V Lookup. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into functional data which was then analyzed by the manager.• Created more than 300 invoices and bills for client records by gaining knowledge about QuickBooks and making sure that all the invoices and bills are organized and easy to read• Resolved issues related to customer information, including but not limited to validating receipts, organizing expenses, and categorizing them with QuickBooks to help improve record keeping

•Listened attentively to placement supervisor on the different types of bonds which the company provides its client•Followed up with the client’s email or phone regarding insurance inquiries •Worked as a team to input all client information in the software TAM, including all the emails and follow-ups.•Completed reports on various categories of bonds to be used as a blog, while creating videos for people to be aware