Key Responsibilities:- Act as the technical lead post-BANT qualification, collaborating with the sales team to transform qualified leads into actionable technical solutions.- Engage in detailed discovery sessions with clients to gather functional and technical requirements, ensuring alignment with business objectives and project feasibility.- Present comprehensive technical solutions and various product configurations to clients, demonstrating how the proposed technology fits their needs.- Lead the development of technical proposals, defining the scope of work, timelines, resource allocation, and project deliverables, while addressing any client-specific constraints or requirements.- Oversee the project handoff from pre-sales to delivery teams, ensuring a seamless transition by clearly defining the technical scope and project expectations.- Collaborate with engineering, product, and delivery teams to ensure the successful implementation and execution of awarded projects, acting as the bridge between client needs and technical development.- Provide continuous technical support throughout the sales cycle, including post-sale, to ensure successful project delivery, client satisfaction, and adherence to agreed-upon specifications.- Serve as a key stakeholder in the overlap between business analysis, project management, and technical consultation, ensuring that all facets of the project, from initial lead engagement to final delivery, align with client goals and business strategy.

Key Responsibilities:- Provided strategic management consulting services to Systems Limited, focusing on market expansion in Saudi Arabia in alignment with Vision 2030.- Conducted in-depth analysis of Saudi traditions, cultural nuances, and IT market demands to identify strategic opportunities for competitive positioning against industry leaders such as TATA and Accenture.- Developed actionable recommendations for market penetration, emphasizing cost-saving opportunities through the implementation of an optimized onsite-offshore delivery model.- Collaborated with cross-functional teams to design tailored account expansion strategies, ensuring alignment with each client’s unique business objectives and growth aspirations.- Drove initiatives that enhanced long-term market share and increased outreach, positioning Systems Limited as a key player in the Saudi IT landscape.- Utilized strategic insights and a deep understanding of local and global market dynamics to advise leadership on sustainable business practices and competitive growth.

Key Responsibilities:- Attained meticulous attention to detail, honed through addressing client needs in Requests for Proposals (RFPs), facilitating effective capture of new business opportunities.- Acquired critical insights into crafting precise and impactful Statements of Work (SOWs), driving lead generation and leveraging team strengths while mitigating weaknesses.- Executed and excelled in client's task, enhancing strategic document creation skills and reinforcing the significance of concise communication.- Led integral role in conducting comprehensive requirement analysis for Punjab Safe City's Finance Software, fostering effective client engagement strategies with the support of Systems' management.- Engaged stakeholders during requirement and business analysis, gaining enlightening insights into effective stakeholder engagement and aligning expectations with Systems Limited's strengths for enduring client relationships.- Delivered exceptional project outcomes under mentorship, stretching personal limits and instilling a daily drive for client satisfaction, rejuvenating office enthusiasm.- Contributed to understanding and aligning client expectations with Systems Limited's capacities, fostering deep, lasting client relationships by capitalizing on the organization's robust IT workforce.

Key Responsibilities:- Efficient and effective Data Analysis, Pattern Identification and Issue Resolution using IBM Informix. - Business Analysis and Solution workarounds against new business requirements for the existing client's base. - Deliver projects from UAT to the Production environment. - Implementation setup and reviews for new Clients. - Assisting in the planning and coordination of application debugging, testing, modification, configuration analysis, network analysis, and general troubleshooting of databases and applications.- Updating the ticketing system (OTRS & JIRA) to ensure all customer contact and fault resolution has an audit trail. - Root cause analysis of the issues reported by the clients and fixing (if possible), plus escalation of issues to the concerned departments/stakeholders. - Providing technical support services to internals (inter-departmental) and externals (clients) via different communication channels like IM, VOIP, and ticketing system.

Key Responsibilities: - Monitor AI models in production (caller to agent pairing services) and work with the engineering team to increase the efficiency of the product.- Perform real-time analysis on operations data using SQL and identify issues using in-house monitoring tools/dashboards in a timely manner.- Troubleshoot, configure and assist in using software (AI models) customized and deployed throughout production.- Maintain ownership of incidents, ensure service level targets are met, and report incidents on JIRA. Track resolution of tickets raised.- Perform level 1 investigation to provide articulate details around the problem. Collaborate with T2/ T3 teams to solve problems.- Follow Standard Operating Procedures (SOPs) to restore impacted services and to escalate issues to appropriate internal/client teams- Focus on improving delivery to KPIs all the time.- Contribute to deployment and expansion of new tools and models for clients in coordination with development teams and other internal stakeholders.- Identify gaps in workflow processes and provide inputs for improvement including documentation of required changes in the SOPs.

Key Responsibilities:- Using Python to determine & understand the company's existing project which was designed to provide ease to the users that want to get home chores done in the comfort of home.- Creating an autonomous web scraping system to compare the prices of the same product through different websites to provide an efficient customer experience to the buyer.