Asaf Bitton Email & Phone Number

Business and after-hours support relating to all funds received, while also responsible for the support of the broader Digiprocessing team.Transactional processing on various platforms, systems and web payment method integrations.Ensuring all payment methods are operating optimally through continuous monitoring.Escalating internally/externally and following up on processing incidents.Continuous communication with business owners on processing incidents.Handling of comprehensive customer support queries.Completeng incident and other after-hours support related reports.General internal website quality control administration.Ad-hoc updating of ticking system specifics, in line with processor changes.

Providing business & after-hours customer support services through inbound/outbound phone calls, emails and online chats.Escalating customer queries/system issues to relevant departments.Completion of acquisition, retention and risk related outbound tasks.Managing client accounts using in-house systems and procedures.Processing pertinent information into relevant databases.

Preparing and analysing of data for management reports.Updating chat application rules, email auto responders & signatures.Ad-hoc analysis and reporting.Ensuring users, skills and permissions are updated & audited in line with changes in policies.Identification of efficiency opportunities.Providing support with project management & administrationProcess flow management & development.Customer relationship management & communications.

Providing business & after-hours customer support services through inbound/outbound phone calls, emails and online chats.Escalating customer queries/system issues to relevant departments.Completion of acquisition, retention and risk related outbound tasks.Managing client accounts using in-house systems and procedures.Processing pertinent information into relevant databases.

City Of Cape Town, Western Cape, South Africa

Preparing and selling frozen yoghurt, ice cream and shakes.General cleaning and organizing.Store room management.

Bachelor Of Commerce, Financial Management

Senior Certificate With Endorsement (Merit)