- Create action plans to meet future customer needs- Forecast and collaborate with R&D for characterization- Implement technological solutions across departments- Improve company processes including Service Delivery System, customer success best practices, and KPIs- Manage and execute long & short term project from planning stage to delivery

- Managed the end-to-end presale and postsale client lifecycle, achieving a retention rate of over 90%- Provided guidance on company's best practices and supported client planning and operations, resulting in a 98% client rating- Established a smart education center that provided service equivalent to that of three support agents- Supported client use case configuration, guiding their developing, marketing, and design teams to achieve success and managing the most lucrative and impressive events in the country- Led and supported the development of two direct reports, two sales agents, and two B2C representatives- Planned and executed cross-functional processes

- Managed B2B sales process and increased client base by 400%- Provided advisory services on backend and frontend process integration- Supported client event sales configuration and optimization to achieve the client's business goals with best practice implementation- Advocated for work process change and implemented a new CRM system- Supported B2C through various channels