Arie Santiaji Email & Phone Number

Indonesia

Greater Jakarta Area, Indonesia

• Managing an exciting, fast paced startup company, taking role of all IT related tasks from configuring computers to setting up network connections for new TunaiKita offices. Responsibilities include:
• Supporting upwards of 600 users (and growing fast by the week!) over 2 sites.
• Google Suite support (Mail, Groups, Drive, Docs, Sheets, Slides, Hangout).
• Apple macOS and iOS support: iMac, Mac Mini, MacBook Air, MacBook Pro, iPhone, iPad.
• Office 365 support (Mac and Windows).
• Support and maintain Dell laptops along with Microsoft Windows 10 support.

Greater Jakarta Area, Indonesia

• Milestone Technologies provided the opportunity to work closely at UBER in a team of 3 in Jakarta, 1 in Surabaya, and collaboratively with teams in the APAC region. Responsibilities include:
• Supporting around 7000 users all around the world
• Google Suite support (Mail, Groups, Drive, Docs, Sheets, Slides)
• Apple macOS and iOS support: iMac, Mac Mini, MacBook Air, MacBook Pro, iPhone, iPad
• Office 365 support (Mac and Windows)
• Adobe CC Software suite support

London, United Kingdom

• Working in IBM teams to support WPP sites in London (Ogilvy & Mather, Kantar, GroupM)
• Windows 7, 8, 10 Support across Desktops, Laptops, and Tablets
• Apple iOS and OS X devices support: iPhone, iPad, iMac, Mac Mini / Pro, MacBook Air / Pro
• Casper image Deployment
• MDT and SCCM 2012 image Deployment
• Office 2007, 2010, 2013, 365

London, United Kingdom

• Supporting users on Citrix across 130+ remote sites over the phone, remote VNC, and site visit.
• Daily checks on 30 Citrix servers (Memory utilisation, storage space, down nodes, Sophos AntiVirus reports) and network connectivity of all remote sites.
• Active Directory, Domain (Server 2012), and File server administration (Server 2008).
• MS Windows support: XP, 7, 8; Office support: 2010, 2013 and MS Exchange 2010 administration.
• Lync and Skype for Business environment linked to Webcams, Polycom phones, and mobile devices.
• Utilising Norton Ghost and Ghost Cast server for corporate-build Windows 7 images.

London, United Kingdom

• On-Site at Céline Studio (February 2012 to February 2015)
• 1 Engineer providing 2nd & 3rd Line Support to 150 users across 10 sites (7 in UK, 1 in Ireland, France, and Italy each)
• Managerial Responsibilities for UK sites
• Project Management involvement for Céline's first UK flagship store
• Active Directory & Server Administration: Server 2003, 2008
• Network Support (HP Procurve Switch, Cisco Wireless LAN Controller)

2nd Line Back Office & Front Office Support

1st & 2nd Line Support

Master Of Science (Msc), Data Communications & Networking

Activities and Societies: Malaysian SocietyCore Modules: Multimedia Networking, Data Communications, Distributed Systems & Security.

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Activities and Societies: Core Modules: Neural Networks, Optoelectronics, Data CommunicationsCompleted Bachelor Degree in Electronics.