Andres Sarmiento Email & Phone Number

Hollywood, Fl, Us

-Provide comprehensive support for all tickets, ensuring prompt and effective resolution of user issues-In-depth troubleshooting of O365 Apps and Windows 10 OS, addressing software and operating system challenges-Perform hardware upgrades, including RAM and Hard Drives on PCs, and conduct necessary repairs to ensure optimal performance-Troubleshoot and resolve printer issues-Offer support for network problems, diagnosing and resolving connectivity issues to maintain a stable… Show more -Provide comprehensive support for all tickets, ensuring prompt and effective resolution of user issues-In-depth troubleshooting of O365 Apps and Windows 10 OS, addressing software and operating system challenges-Perform hardware upgrades, including RAM and Hard Drives on PCs, and conduct necessary repairs to ensure optimal performance-Troubleshoot and resolve printer issues-Offer support for network problems, diagnosing and resolving connectivity issues to maintain a stable network environment-Document new processes and hardware changes for future reference and knowledge sharing-Assist in the setup of audio and visual hardware in conference rooms, ensuring a smooth and professional presentation environment-Provide comprehensive AV support during conferences, guaranteeing a flawless audio and visual experience-Apply patches and updates to endpoint devices, ensuring the security and efficiency of all systems-Track and maintain a detailed inventory of all assets-Actively participate in training new users on systems and security protocols, contributing to a knowledgeable and security-conscious workforce-Proficiently create new users in Active Directory and reset passwords when necessary, ensuring smooth user account management.-Use imaging software such as CloneZilla to create boot images for all new computers-Configure setup for conference rooms (Cameras, wireless HDMI adapters, audio/visual systems)-Provide support for 150+ users (On-site and Remote)-Configure VoIP endpoints - YeaLink-Configure ID Badge software for building, as well as user permissions-Extensive hardware experience (Building workstations from scratch, laptop battery replacements-Setting up and configuring network resources (Servers, Switches, Firewalls, Routers, WAP, Security Cameras, SAN)-Administrating Microsoft Azure (Users, Groups, Group Policies)-Microsoft Power Automate experience (building efficient scripts for users & to keep systems running up to date at all times) Show less

Broward County, Florida, United States

Technical Expertise: -Proficient in managing Ballot on Demand printers. -Configuring and preparing election day and early voting mobile devices for Election Day 2024.Help Desk Operations: -Providing technical support and addressing hardware/software queries for election office staff. -Managing user accounts, access permissions, and resolving issues via remote or on-site support.Field Experience: -Extensive travel across Broward County to install and… Show more Technical Expertise: -Proficient in managing Ballot on Demand printers. -Configuring and preparing election day and early voting mobile devices for Election Day 2024.Help Desk Operations: -Providing technical support and addressing hardware/software queries for election office staff. -Managing user accounts, access permissions, and resolving issues via remote or on-site support.Field Experience: -Extensive travel across Broward County to install and ensure operational readiness of election hardware.Troubleshooting and Collaboration: -Adept at troubleshooting hardware/software issues during elections for seamless operations. -Collaborating with election locations to implement efficient IT solutions.Training and Support: -Conducting technology usage and best practices training sessions for election office staff.System Monitoring and Management: -Monitoring and maintaining IT system health for data integrity and security. -Managing help desk ticketing system to track and prioritize support requests efficiently.Security Measures: -Implementing robust cybersecurity measures, conducting regular audits. -Developing and maintaining a disaster recovery plan for minimal downtime. -Implementing testing protocols to identify and address potential issues proactively.Documentation and Project Management: -Maintaining detailed documentation for processes, configurations, and troubleshooting. -Utilizing project management skills for timely completion of election-related IT projects.Confidential Data Management: -Enforcing protocols for handling and securing confidential election data. -Utilizing encryption and access controls to safeguard sensitive information.Certifications: -Voting System Technician (VST) certified by the State of Florida. -State Certified Poll Worker. Show less

United States

• Provide first-line support for all IT-related issues.• Assist users with hardware and software problems troubleshooting and resolving issuespromptly.• Maintain a ticketing system to log, track, and prioritize support requests.• Ensure timely resolution of issues and escalate problems when necessary.• Install, configure, and maintain computer systems, laptops, printers, and other hardwaredevices.• Manage the installation, updating, and troubleshooting of software… Show more • Provide first-line support for all IT-related issues.• Assist users with hardware and software problems troubleshooting and resolving issuespromptly.• Maintain a ticketing system to log, track, and prioritize support requests.• Ensure timely resolution of issues and escalate problems when necessary.• Install, configure, and maintain computer systems, laptops, printers, and other hardwaredevices.• Manage the installation, updating, and troubleshooting of software applications.• Create and manage user accounts, permissions, and access rights.• Assist with password resets and account lockouts.• Monitor and troubleshoot network connectivity issues.• Assist in the configuration and maintenance of network devices such as routers, switches,and firewalls.• Implement and enforce security policies to protect sensitive information.• Keep antivirus software and security patches up to date.• Conduct regular data backups and ensure data integrity.• Provide remote support for users working off-site.• Set up and maintain secure remote access solutions.• Conduct training sessions for users on IT tools and best practices.• Create and update documentation for common IT issues and solutions.• Keep track of IT assets, including hardware and software licenses. Show less

Davie, Florida, United States

• Provided exceptional customer service both in person and over the phone.• Addressed customer inquiries, assisted with appointments, and ensured a positivecustomer experience.• Greeted all customers upon entering the store, creating a welcoming environment.• Managed customer appointments, ensuring a smooth and organized process.• Collaborated effectively with co-workers to maintain a clean and customer-friendly workenvironment.• Worked cooperatively to address… Show more • Provided exceptional customer service both in person and over the phone.• Addressed customer inquiries, assisted with appointments, and ensured a positivecustomer experience.• Greeted all customers upon entering the store, creating a welcoming environment.• Managed customer appointments, ensuring a smooth and organized process.• Collaborated effectively with co-workers to maintain a clean and customer-friendly workenvironment.• Worked cooperatively to address customer needs and maintain a positive teamatmosphere.• Operated a POS system at the checkout to facilitate transactions efficiently.• Oversaw the cash register, handling cash transactions accurately and providing receipts.• Oversaw and managed inventory sorting, ensuring products were well-organized andeasily accessible.• Contributed to maintaining optimal stock levels to meet customer demand.• Managed both digital and analog filing systems to safeguard confidential customer data.• Ensured compliance with data protection regulations and maintained accurate records.• Actively promoted new services, products, and sales to customers.• Contributed to increasing store traffic and revenue through effective promotion strategies.• Communicated effectively with customers and team members, addressing inquiries andconcerns professionally.• Utilized clear and concise communication to convey information about promotions andservices.• Demonstrated problem-solving skills to address customer issues and ensure satisfaction.• Proactively resolved challenges related to appointments, transactions, and inventory.• Actively participated in sales initiatives to drive revenue growth.• Implemented strategies to increase customer engagement and upsell additional productsor services. Show less

Sunrise, Florida, United States

• Provided exceptional customer service by offering personalized styling advice andproduct recommendations, creating a unique and memorable shopping experience.• Executed visual merchandising standards to showcase AllSaints' brand aesthetics,ensuring an appealing and on-brand store environment.• Collaborated with team members to manage and organize inventory, contributing to aseamless customer shopping experience and efficient stock replenishment.• Utilized in-depth… Show more • Provided exceptional customer service by offering personalized styling advice andproduct recommendations, creating a unique and memorable shopping experience.• Executed visual merchandising standards to showcase AllSaints' brand aesthetics,ensuring an appealing and on-brand store environment.• Collaborated with team members to manage and organize inventory, contributing to aseamless customer shopping experience and efficient stock replenishment.• Utilized in-depth product knowledge to assist customers in making informed purchasingdecisions, showcasing a deep understanding of AllSaints' fashion-forward offerings.• Operated point-of-sale systems proficiently, processing transactions accurately andefficiently while maintaining a focus on customer engagement.• Participated in product launches and promotions, actively promoting new arrivals andspecial collections to drive sales and enhance customer engagement.• Demonstrated adaptability by staying updated on current fashion trends and AllSaints'product releases, providing customers with relevant and timely information.• Handled customer inquiries and concerns with professionalism, ensuring customersatisfaction and fostering positive relationships to enhance brand loyalty.• Proactively contributed to a collaborative and positive team environment, fostering strongcommunication and teamwork among colleagues.• Conducted regular store maintenance to uphold cleanliness and organization standards,contributing to a visually appealing and customer-friendly atmosphere. Show less

Bachelor Of Science - Bs, Cloud Computing

High School Diploma