Ashley Boswell Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

• Leadership Team Member responsible for leading and developing Senior Customer Success Managers achieving exceptional results.
• Successfully developed and led 8 Sr. Customer Success Managers
• Surpassed growth goals by achieving 200% increase in product growth with the entire book of business
• Consistently maintained Net Promoter Score (NPS) over 80
• Introduced and implemented an effective Executive Business Review process, resulting in more impactful product growth conversations.

Dallas, Texas, United States

• Responsible for overseeing a portfolio of agencies with up to 1000 sworn members, ensuring their success and satisfaction of Axon’s product and services.
• Acted as strategic advocate for 50-60 larger agencies in Axon’s book of business, fostering strongrelationships and addressing their unique needs.
• Achieved 100% retention of book of business, by demonstrating exceptional customer satisfaction andloyalty. Along with effectively managing and resolving customer escalations.
• Implemented new program focusing on the first customer introductions, resulting in increased engagementand positive initial experiences
• Mentored and guided Customer Success Managers helping to further their growth opportunities and goals.

Washington D.C. Metro Area

* Built and developed Customer Success teams to enhance growth and retention. * Developed Customer Lifecycle strategy to enhance customer journey while maintaining existing customer relations and models. Continued to improve time to value and customer adoption while looking at customer adoption metrics. * Procurement of KPIs and performance metrics

Washington D.C. Metro Area

A strategic advisor with an enterprise-level customer base looking to enhance adoption, growth, and securing renewals.

Cary, NC

Worked with all Customer Experience teams and verticals to create transparency of progress, obstacles, and recommendations for success with Customer Experience teams.

Cary, NC

Managed a specialized team in onboarding and providing success metrics within the healthcare space. Created a successful transition of accounts from pre-sale to post-sale while improving the process along the way. Additionally managed a new team of Engagement Managers to create those project plan with enterprise customers.

Cary, NC

Integrated acquisition software efficiently and expeditiously into company's product line while supervising the transition of clients from sales to onboarding team

Cary, NC

Successfully onboard clients with their new products and ensuring they achieve the realization of value.

Working on Brand Development, and promotional projectsEstablish customer relations and trust in brandReport to management and sales for growth opportunities. Develop customer service and sales experience

Primary responsibility of selling industrial adhesive equipment to lower value accounts making up 80% of the total customer base. Additional accountability in an account team with field salespeople selling to higher valued customer targets. Achieved 100% of sales plan by penetrating existing accounts and acquiring new/reactivated customers.Maintained.

Compiled and updated daily reports of total production outputCoordinated shipments of marketing samples to customersApprenticed in areas of graphic and print production, sales, and customer serviceProject manager for production on a major national account

Provided administrative support to departmentCompiled data and created publications for NC CollegesDesigned and created information packets for new employees

Supported the daily activities of the accounting staffEngaged in direct contact with customers for accounts payable and accounts receivablePrepared monthly reconciliation reports for accounts receivable

Bachelor'S Of Science, Graphic Arts And Imaging Technology

Activities and Societies: Epsilon Pi Tau (Honors Technology Fraternity) Graphic Arts Student Association (GASA)

Graphic Arts And Imaging Technology, General Studies