Scott Thompson Email & Phone Number

Puyallup, Wa, Us

Seattle/Tacoma

• Effectively executed sales strategy through on-site store visits, and in person seminars to retain, and grow existing accounts, as well as establish new business with store acquisitions. • Developed and implemented regional sales strategies to meet and exceed sales targets by 10%.• Responsible for 330 customer stores in the Western Region market. • Built and fostered strong relationships with store managers and associates within my assigned territory by supporting their day-to-day operations with frequent store visits, phone calls and virtual meetings and in-depth understanding of store operations. • Managed the launch of new products and services by providing launch materials and web links for virtual presentations along with in person training seminars.• Attended trade shows, seminars, and other industry events to promote the company’s product and services. • Utilized Salesforce tools, market analysis, and competitor activities to supervise territory sales progress and improved approaches to optimize sales when metrics were not reached. • Leveraged master-level competencies in the intelligent use of Salesforce, developing insightful account reports and accurate forecasting.• Manage pipeline growth, forecasting, activity reporting and stage maturation utilizing online dedicated Customer Relationship Management.• Resolved operational and administrative issues, by understanding the nature of the problem and identifying the root cause, developing an action plan and taking appropriate action. • Prepared quarterly sellout reports demonstrating customer purchases to evaluate store performance and special reports, such as data analytics as requested by management.

• Located new opportunities through Google searches and cold calls, established the customer base and market from the ground up in the Seattle and Tacoma and Eastern Washington market.• Identified market trends in the Seattle, Tacoma, and Eastern Washington market, followed up on leads & potential new clients. • Applied strategies to meet & exceed personal sales and company established sales. • Managed customer locations and trained customers on products, catalog, and website.• Collaborated with sales team and management to improve marketing strategies and materials.• Adhered to company’s mission & vision statements to portray accurate representation of the company.• Created and implemented processes to develop and sustain company growth opportunities. • Cultivated positive interactions and relationships with sales reps, team leaders, managers, and executives to evaluate sales strategy and results. • Developed ways to improve customer’s experience and build brand loyalty by staying consistent with customers across every touch-point, maintaining exceptional customer service, understanding the customers’ needs and providing loyalty rewards.

Greater Seattle Area

• Identified sales leads, pitched goods and services to new customers, and established a virtuous working relationship with new contacts. • Scheduled meetings with potential new clients/business opportunities. • Planned and prepared presentations on company products for trade shows and seminars. • Demonstrated new product developments to prospective clients. Ensured products were demonstrated to a defined target audience and identified and focused on unique selling points. • Managed customer accounts by building and fostering relationships, staying engaged, being an effective liaison and understanding each customer. • Worked in partnership with sales and management teams to improve marketing strategies and materials. • Maintained client records using a robust Customer Retention Management system, retaining only relevant information, and recording all client interactions with detailed notes. Frequently checked for duplicate records and ensured contacts were segmented as needed. • Corresponded with customers and credit department to ensure customer accounts were accurate and up to date.• Maintained route and expense information using historical data to identify problem areas and develop more efficient routes. Ensured to keep detailed expense data to magnify cost savings associated with travel expenses.

• Warehouse development including product storage, storage system installation, established inventory, vendor equipment. • Assisted in hiring, training, and management of all in-house and off-site sales and warehouse employees to include time-cards and training records.• Maintained accurate and real-time records regarding inventory levels and product availability. • Managed company fleet vehicles and ensured preventative maintenance service was performed quarterly or whenever necessary and maintained vehicle service records. • Utilizing company guidelines received, stocked, and distributed product to customers by employing a first in, first out (FIFO) approach, conducting quarterly audits on stock levels. • Trained personnel on Oracle data system using standard operating procedure guidelines and training documents as well as real working knowledge.• Maintained route and expense data (see note from job above) • Ensured all company computers operated off the most current operating systems and performed installation, maintenance. Performed troubleshooting as needed and repaired all issues when employees encountered problems. • Installed Voice Over Internet Phones on-site for warehouse and offices. Set up and configured all Android devices (phones and tablets) for sales staff and delivery drivers.

Kent, Wa

• Conducted Information Technology responsibilities consisting of setting up networks, software and operating system installation, spyware and virus removal, system backups, desktop configuration, remote desktop, and error troubleshooting. Repaired issues as needed when found.• Performed website data testing, verification. Troubleshooted faults and provide details to development teams.• Supported human resources department with hiring and training of new employees to include on-site and remote workers. • Monitored and maintained established inventory levels by conducting quarterly product audits, implementing a first in, first out (FIFO) method, setting realistic minimum stock levels, and forecasting future products needs. Resulting in accurate and real-time records management. • Managed company fleet vehicles and ensured preventative maintenance service was performed quarterly or when needed and maintained vehicle service records.