As the Regional Manager Customer Success EMEA at Quest Software, I lead a team of customer success managers who support key accounts and develop customer success strategies for both SaaS and on-premises solutions. My core competencies include people management, team building, escalation management, customer communication, and working closely with sales, pre-sales, professional services, and internal and external C-suite and steering committees. I also have expertise in designing and rolling out Gainsight, a customer success platform, to the Quest Customer Success Management team. I am responsible for managing and growing a multi-million ARV in EMEA and assisting the sales teams with pipeline generation. My mission is to drive customer satisfaction, retention, and loyalty, and to help Quest Software achieve its business goals.