Andy Dennis Email & Phone Number

United Kingdom

Regional Manager for the EMEA Customer Success Team . Including all Low, Mid and Premier Customer Success Managers . Responsible for driving the growth of the Premier Customer Success offering in EMEA and the growth of Customer Success Globally within Customer Success Management Team. I Support the Sales Teams and we have grown Premier Revenue in EMEA by 50% in FY23/24. Strong Process, and design implementation skills. Strong People Management and Customer Account Management Skills. Responsible for all critical Premier Escalations in EMEA and working with the Executive Team on solving key critical issues by working with our Development/Support/Product Management and Executive Team.Driving the implementation and process design of Gainsight Internally as well as key internal reporting systems.

Bracknell, England, United Kingdom

Global Team Lead for the Premier Customer Success Team and for the Customer Success Solution Specialist Team. UK/Eire Premier Customer Success Manager working with key accounts across all Industry Sectors. Designer of internal systems and processes to benefit the Global Customer Success Team. Mentor for all Premier Support Customer Success Managers.

Bracknell North, Berkshire, United Kingdom

Highly experienced Technical Professional with support, consulting and Team Lead Experience.

Bracknell, Uk

Working with Development on Critical Customer issues with Dell Software Groups Windows Migration products. Liaising between Development, the customer and Sales/Professional Services to ensure all reported issues are identified and resolved.Providing Technical Mentoring to Team Members on Office 365 / Exchange and Lotus Domino.Training team members on migration products.Assisting in the Day to Day management of the Team

Maidenhead

Enterprise Technical Support on the DSG (formally Quest) Migration and Coexistence range of products covering Lotus Notes and Groupwise to Exchange 2007/2010/2013 and Office 365

Technical Architect specialising in IBM and Microsoft Collaboration Technology. Diligently working with IBM and working as a Technical Architect on key IBM Projects. Projects ranged from 100-250,000 users in all aspects of the IBM Collaboration Platforms.

Enterprise Support Analyst in the Finance, Banking and Insurance Team at IBM Lotus Technical Support. Providing third line support to key Enterprise accounts in Lotus Software Technology.

Responsible for the European Senior Management and their personal IT Systems Requirements. Developing and Supporting European EIS Systems. Developing application interfaces, to communicate with the European Data Warehouse.Responsible for the UK Arm of the Global cc:Mail Network. Network Support and Troubleshooting