Flora Lee Email & Phone Number

Mississauga, Ontario, Canada

- Delivers outstanding customer service by effectively advising customers on the best products for their needs, enhancing customer satisfaction and directly contributing to in-store sales ranging from $25 to $5000.- Drives sales for special order window coverings and flooring measures & installations, helping customers schedule appointments, generating sales leads ranging from $200 to $3000 per order.- Maintains visual merchandising standards and assisted team members, ensuring the store environment was inviting and aligned with company guidelines.• Stays up-to-date on the latest products and sales initiatives, applying this knowledge to enhance customer interactions and drive store performance.- Awarded 6 HOMER company awards for superior customer service and team collaboration, showcasing a commitment to quality and an ability to significantly impact sales and customer loyalty.

- Created social media advertising designs and branding identity for Amino Apps, for communities with amounting up to 25,000 and 100,000 members- Creates brand designs on a daily basis: brand identity, logo design, business mockups- Creates print designs for stationary and branding.

Toronto, Ontario, Canada

- Designed a series of digital event flyers for weekly workshops using email advertising to attract potential workshop attendees.- Redesigned company’s promotional materials to fit modern design standards ensuring they adhered to their brand style guidelines.

Concord, Ontario, Canada

- Maintained the company’s material database using SQL and VBA, connecting it to various company reporting systems and software and keeping all information up-to-date.- Created different company report formats using Microsoft Access, that allowed ease of access in creating data reports to give to company clientele.- Performed minor website changes to the company’s materials portal using Django, allowing clientele easier navigation through the company’s website.

Mississauga, Ontario

Delivered orders to customers at the counterCorrectly input customer orders received in-person and via delivery apps into the automated POS ordering system; and processed customer cash, credit, and debit card paymentsHelped to resolve customer issues, including incorrect orders to ensure customer satisfactionAnswered telephone and in-person inquiries

Vaughan, Ontario

- Performed website development using Wordpress, PHP, and CMS; with the intent of having business clients’ brand diagnosed and offering counselling services via website.- Worked on both UX design and back-end database operations to ensure the website’s performance was up to standard, and stored basic client data properly and securely.- Created custom plugins in WordPress to ensure website’s performance needs specific to the company was met.

Certification, Marketing

Certification, Teaching English Or French As A Second Or Foreign Language

Certification in teaching English as a foreign language.

Graphic Design Certificate, Graphic Design

Certification in Principle of Graphic Design and Adobe Creative Suite

Honors Bachelor Of Sceince, Computer Science And Linguistics

Activities and Societies: USMC Liturgical Choir, UTAMA Coursework in Databases, Web Programming, Natural Language Computing, Java.