Aseel El Masry Email & Phone Number

Saudi Arabia

- Meeting with subject matter experts and conducting discovery research to discern content organization.- Writing, editing, and optimizing Help Center content on Zendesk.- Updating internal knowledge base articles, including, handling guides, one-pagers, and how-to articles.- Maintaining and updating a collection of support macros for support agents.- Collaborating with cross-functional stakeholders to support product launch activity.- Reviewing and proofreading content and providing concise, actionable feedback.

Cairo, Egypt

- Writing, reviewing, editing, and updating English content for company websites, e-mails, blogs and marketing materials on all digital platforms.- Copywriting / Copyediting content in EN & in Ar.- Approving copy of content for social media.- Supervising moderation team.- Using social media to engage consumers and to promote company initiatives.- Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.- Suggesting new ways to promote company offerings and to reach consumers.- Assisting the creative team with the design of promotional materials.- Created Ads. which resulted in %51 sales increase. - Identifying target audiences and plan media campaigns.- Optimizing plans and budgets.- Monitoring costs and ROI.- Delivering training sessions for the team.- Covering on ground events digitally.- Ensuring all-around consistency (style, fonts, images, and tone)

Egypt

- Identified subjects which will drive people to watch.- Maintained and continuously improved production of English scripts.- Generated Ideas for the videos.- Developed and researched ideas for the script.- Adapted needed information into a script.- Developed English content which is engaging, informative and topical.- Shot and directed video production.

-Come'N'Talk is a prestigious place where you can learn English Conversation. Come 'N' Talk meets all the needs of a consumer, that's why there are different plans. for instance 'Tailored Private Courses', 'Private English Conversation', 'Online/Mobile Conversation Course', 'Business English' and 'IELTS/TOEFL preparation course'.I also:- Established and supervised curriculum.- Set the storyboard of videos.- Wrote catchy, unique, and original video scripts- Conducted training materials.- Supervised classes to maintain quality.

Cairo Governorate, Egypt

Teaching English as a second language in a non academic way. Making sure that students are well receiving the input in a fun yet beneficial way, through songs,movie clips and conversation.

United Kingdom

- Responsible for dealing with customers and helping them with their inquiries.- Maintaining low AHT (Average Handling Time) a long with a positive or high NPS (Network Promoting Score)-Maintaining high quality.

New Zealand

- Responsible for dealing with customers and helping them with their inquiries.- Maintaining low AHT (Average Handling Time) a long with a positive or high NPS (Network Promoting Score)-Maintaining high quality.

Good, English Language And Literature, General, Good

Education record