Aseel Khawaled Email & Phone Number

Tel Aviv-Yafo, IL

Tel Aviv District, Israel

• Managed premium support for enterprise customers, consistently meeting a 30-minute resolution target for email and chat inquiries while maintaining a high satisfaction rate.
• Collaborated closely with CXM, account managers, Technical support Engineers, and Legal Team to ensure seamless customer experiences.
• Coordinated with product and technical teams to resolve high-priority issues, ensuring minimal disruption to client operations.
• Conducted webinars, demos, consultations, and training sessions to assist global clients and internal team members in utilizing monday.com to achieve goals and address challenges.
• Functioned as a primary point of contact between priority enterprise accounts and internal teams; built trusted advisor relationships.
• Efficiently handled customer inquiries, complaints, and feedback across various social media platforms (e.g., Facebook, X, Instagram, LinkedIn).

• Addressed technical and product-related inquiries via various communication channels, ( emails, chats, screen shares) for monday.com customers.
• Contributed to product improvement by proactively gathering and sharing customer feedback.
• Proactively addressed customer concerns and provided timely solutions, consistently meeting KPIs for response and resolution times.
• Managed Culture Crew initiative: Created and implemented new internal processes for teams globally while supervising budget distribution for team programs and events ensuring optimal use of resources to support.
• Planned and coordinated cultural and wellness events, contributing to a more engaged and motivated workforce.
• Served as the main point of contact for culture crew planning, overseeing the execution of cultural initiatives and programs.

Tel Aviv, Israel

• Collaborating with department heads to meet quarterly and yearly educational goals.
• Increasing student’s achievements and English scores by 20%.
• Developing teaching aids, instructional software, multimedia visual aids and study material which led to significant improve of student’s achievements.
• Assisting in establishing daily schedules, curriculum, and ESL activities.
• Prioritizing tasks and managing weekly meetings while teaching more than 160 students.

Tel Aviv, Israel

• Responsible for revenue growth.
• Established performance goals and empowered the business to exceed targets.
• Helped with planning schedules and delegating assignments to meet service demand.
• Conducted financial deposits and handled money processing banking transactions.
• Monitored shift changes to uphold successful operations strategies and maximize business success.

Tel Aviv, Israel

• Improved student’s achievements and English academic knowledge
• Coached and mentored successful teaching strategies and time management.
• Responded to after-hours email and telephone requests to provide assistance.

Shaab, Northern, Israel

Tel Aviv, Israel

• Integrating foreign students with local students as means of exchanging language and culture.

Bachelor'S Degree, Multidisciplinary Program In Humanities

Activities and Societies: Digital culture Child and youth culture Contemporary Culture: Modernity - Postmodernism

Bachelor Of Education - Bed, Education

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: -American culture studies -Theory studies -British culture studies