Amanda Semmelmann Email & Phone Number

• Provides tier I and II client support
• Implements the NexusTek Best Practices across customer base.
• Accountable for maintaining high levels of customer satisfaction and billable/utilization hours.
• Works closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues.
• Takes incoming support calls.
• Responds and performs timely and accurate service tasks as defined for individual clients.

Cedar Park, Texas, United States

• Treated every issues with a sense of urgency in a fast-pace environment.
• Provided small to medium sized businesses with technical support that includes, but not limited to computer helpdesk support such as installations, upgrades and end-user support.
• Utilized Connectwise Manage ticketing system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to Tier 3 engineers to ensure.
• Proficiently troubleshooted, fixed, installed, configured and deployd hardware and software.
• Maintained Active Directory in Microsoft Windows Server 2008 R2, 2012 R2, 2016, 2019.
• Provided Microsoft 365 Administration.

• Provided PC hardware/software and peripherals support along with data and voice administration.
• Provided network connectivity, print sharing, remote access, file sharing, user and computer account administration support.

• Designed and maintained the citywide switching and routing infrastructure including network services, in-building wiring plans, installations, upgrades and end-user support.
• Participated in and was responsible for the backup and recovery of the city’s network infrastructure in accordance with the IS disaster recovery plan.
• Evaluated new and existing technologies and made recommendations to Assistant Director of Information Services.
• Performed network equipment and software maintenance in a competent and timely manner.
• Maintained accurate and current inventory of all City network hardware and software associated with networks.
• Programmed and maintained City’s access control and physical security systems.

Cedar Park, TX

• Provided citywide computer helpdesk support to include installations, upgrades and end-user support.
• Utilized IT helpdesk work order system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to IT Director to ensure timely.
• Provided PC hardware/software and peripherals support along with data and voice administration.
• Provided network connectivity, print sharing, remote access, file sharing, user and computer account administration support.
• Maintained all City desktops and laptops, including configuration, preventive maintenance, repairs and upgrades.
• Evaluated new and existing technologies and makes recommendations to Information Technology Director and IT staff concerning possible solutions for the areas of computer technology and automated systems.

Cedar Park, TX

• Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services.
• Determined the nature and location of emergencies, determined priorities, and dispatched police, fire or other emergency units as necessary and in accordance with established procedures.
• Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
• Monitored direct emergency alarms, answered non-emergency calls for assistance. Entered, updated and retrieved information from a variety of computer systems.
• Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.
• Monitored several complex public safety radio frequencies and operated a variety of communications equipment, including radio consoles, telephones and computer systems.

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science, Computer Systems Management Technology