Robert Hanson Email & Phone Number

Greenwood Village, CO, US

• Serve as a Sr. Systems Administrator to multiple customers, several with large and complex environments. Design, develop, and implement new technologies that meet the budget, goal, and purpose of our customer’s ever.
• Oversee and manage branch office employees to ensure tasks are completed in a timely fashion and up to Cybertrail’s standards.
• Assist the sales team with closing deals by presenting the “best in class” solution to new potential clients. Further assisting sales with quoting correct equipment for the solution.
• Implement and fully manage Labtech RMM platform comprised of over 2500 end points and several third party integrations.
• Manage and maintain multi-tenant CommVault backup system comprising 30TB of protected data.
• Engineer redundancy in network, application, and system and deploy best practices for customer.

• Directly support small businesses’ IT related needs ranging from PC maintenance, server builds/ installs, cable pulling, phone systems, and more. Manage relationships with end users and business owners. Oversee.
• Manage client accounts and ensure complete customer satisfaction.
• Manage client networks remotely and on site.
• Install network infrastructure and troubleshoot network issues
• Design custom solutions to meet specific business needs.
• Provide custom solutions to businesses for their IT related needsFull Service IT Solutions Provider

• Manage entire IT infrastructure serving 300+ employees and spanning 7 inter-connected sites across USA, Canada, and Mexico. Effectively ensure that all mission critical servers and applications are securely backed up.
• Designed and executed plan to relocate server room and build datacenter including: multiple ISPs, generator power, redundant cooling, battery backup, and security.
• Deployed redundant connectivity options at each high transaction volume distribution center.
• Configured and managed Exchange 2007, AD, Web, SQL, DHCP, DNS, and backup servers.
• Designed and implemented clustered SAN environment.
• Designed and implemented clustered VMware Environment.

• Service Edge’s customer base as an independent contractor. Lead technology roll outs and develop customer relationships.
• Represented Edge as their leading technician.
• Monitor sites for potential issues from a SaaS platform.
• Perform break/fix and preventative maintenance to PCs and servers.

• Ran a multi-carrier shipping, private mailbox, and PC repair store. Built customer relationships and sold new accounts.
• Performed computer repair and rebuild.
• Setup home networks, printers, devices, etc.
• Managed customer relationships
• Sold new accounts

Bs, Network And Communications Management

Associate Of Arts (A.A.), Theology/Theological Studies