Travis Canada Email & Phone Number

Provide remote support for the IT department at ICBS

Allen, Texas

• Responsible for Maintaining and Administering computer networks and related computing environments including computer hardware, systems software, applications software and all configurations • Efficiently diagnose and resolve hardware, software, or other network and system problems, and replaced defective components when necessary.• Troubleshoot and repair client computers, Network equipment and related peripheral equipment to save money on new purchases.• Installed, Set up and configured new hardware and software for network and client computers.• Achieved recognition by peers and employers for dependability and ability to accomplish task in a timely manner.• Review and improve company expenditures for cost savings and increased productivity.• Reduce cost by limiting the support of 3rd party support through efficient learning of new skills and technologies.• Confer with network users about how to solve and improve existing user issues in order to increase productivity• Train employees in computer system use, create training guides and provide technical support to local and remote end users• Coordinate with vendors and company personnel to facilitate purchases or reduce the need for new purchases.• Set up new users on the network and assign the appropriate permissions through Active Directory.• Self-Manage and establish effective priorities for the workload to ensure availability of company resources.• 1st point of contact for all IT issues and escalations• Maintain and manage disaster recovery plan for ISO9000 certifications

Allen, Tx

Test, Troubleshoot and Repair electronic circuit boards to the component level.