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Artem Setkin Email & Phone Number

Director, Support and Customer Engineering at Usercentrics
Location: Prague, Czechia, Czech Republic 8 work roles 2 schools
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Current company
Usercentrics
Role
Director, Support and Customer Engineering
Location
Prague, Czechia, Czech Republic
Company size
342 employees

Who is Artem Setkin? Overview

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Quick answer

Artem Setkin is listed as Director, Support and Customer Engineering at Usercentrics, a company with 342 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Artem Setkin.

Artem Setkin previously worked as Director, Customer Support at Usercentrics and VP, Customer Operations at Vocalls. Artem Setkin holds Master Of Arts - Ma, Digital Management from Hyper Island.

Company email context

Email format at Usercentrics

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Usercentrics

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Profile bio

About Artem Setkin

Over nearly a decade, I have worked at the intersection of customer experience, technical knowledge, and cross-functional leadership in a B2B SaaS setting.I have a proven track record of establishing and leading high-performing customer service organizations from the ground up in different countries, turning detractors into promoters, preventing churn, and maximizing customer value and revenue growth.I excel at non-violent communication and conflict resolution, addressing escalations up to C-level management at large enterprise accounts. My software background allows me to understand technical challenges in detail and communicate effectively with engineering teams, both in-house and on the client's side.As a servant leader, I have helped several subordinates advance to senior and managerial roles and transformed outliers into top performers through mentoring and coaching. I practice extreme ownership and see trust, safety, and integrity as essential for a high-performance team. I advocate for mental health awareness in the workplace and thrive in organizations with similar values.

Listed skills include Customer Servise Skills, It Helpdesk, Consulting, English Business Proficiency, and 14 others.

Current workplace

Artem Setkin's current company

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Usercentrics
Usercentrics
Director, Support and Customer Engineering
Prague, Czechia
Website
usercentrics.com
Employees
342
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Company profile
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8 roles

Artem Setkin work experience

A career timeline built from the work history available for this profile.

Director, Support And Customer Engineering

Usercentrics

Prague, Czechia

Director, Customer Support

Current
Usercentrics

Prague, Czechia

Leading Customer Support department with 30+ specialists across four countries, providing both technical and billing support in a high-volume omnichannel setup with significant AI utilization.

Jun 2024 - Present

Vp, Customer Operations

Vocalls

Prague, Czechia

Led the Customer Operations department, overseeing a team of 15+ specialists with end-to-end responsibility for Customer Support and paid Professional Services.

Mar 2023 - Apr 2024

Director, Support Service Delivery

Ataccama

Prague, Czechia

Spearheaded a company-wide Agile business transformation to establish unified deployment and incident resolution processes, achieving synchronicity among Support, DevOps, and Development teams. Developed and maintained an internal CRM. Collaborated on an internal BI framework to monitor the quality of services using Tableau and Snowflake.

Oct 2022 - Mar 2023

Head Of Product Support

Ataccama

Prague, The Capital, Czech Republic

Built a Product Support organization from the ground up with over 15 staff members across three countries. Provided services to more than 170 large enterprise customers in a 24/7 B2B SaaS setting. Attained a 4.8 out of 5 rating for quality of Support and Services in Gartner Peer Reviews during my tenure.

Aug 2018 - Dec 2022

Technical Product Specialist

Ataccama

Czech Republic

Provided assistance to customers on using the Ataccama Data Management platform in a B2B SaaS setting, including large enterprise accounts and S&P 500 companies. Resolved technical issues, offered guidance, and helped them achieve their business goals.

Jan 2017 - Aug 2018

Senior Customer Advisor

Xerox

Czech Republic

Handled more technically advanced requests and managed escalations from dissatisfied customers. Additionally, trained and onboarded newcomers and facilitated knowledge-sharing sessions.

Apr 2016 - Dec 2016

Customer Advisor

Xerox

Czech Republic

Provided assistance to customers, consistently achieving a 95 to 98% CSAT score, as well as over 90% in First Contact Resolution. This performance placed me among the top 10 performers out of over 200 staff members.

Jul 2015 - Apr 2016
Team & coworkers

Colleagues at Usercentrics

Other employees you can reach at usercentrics.com. View company contacts for 342 employees →

AW Austin Wajs Austin Wajs Colleague at Usercentrics Lisbon, Lisbon, Portugal, Portugal View → MC Martín Celis Luer Martín Celis Luer Colleague at Usercentrics Prague, Prague, Czechia, Czech Republic View → VG Viviana Gonzalez Lobato Viviana Gonzalez Lobato Colleague at Usercentrics Munich, Bavaria, Germany, Germany View → KP Krisztián Pék Krisztián Pék Colleague at Usercentrics Prague, Czechia, Czech Republic View → IJ Ivana J. Ivana J. Colleague at Usercentrics Belgrade, Serbia, Serbia View → BH Bethany Hendricks Bethany Hendricks Colleague at Usercentrics Mafra, Lisbon, Portugal, Portugal View → VM Valeria Maximenko Valeria Maximenko Colleague at Usercentrics Prague, Czechia, Czech Republic View → DO Danylo Okhrin Danylo Okhrin Colleague at Usercentrics Augsburg, Bavaria, Germany, Germany View → MS Mansi Sharma Mansi Sharma Colleague at Usercentrics Munich, Bavaria, Germany, Germany View → CV Christian Von Der Lippe Christian Von Der Lippe Colleague at Usercentrics Greater Munich Metropolitan Area, Germany View →
2 education records

Artem Setkin education

Master Of Arts - Ma, Digital Management

Hyper Island

Core courses: Human-Centered Design, Intelligent Machines, Agile Making and Prototyping, Business Transformation and Innovation, Future.

FAQ

Frequently asked questions about Artem Setkin

Quick answers generated from the profile data available on this page.

What company does Artem Setkin work for?

Artem Setkin works for Usercentrics.

What is Artem Setkin's role at Usercentrics?

Artem Setkin is listed as Director, Support and Customer Engineering at Usercentrics.

Where is Artem Setkin based?

Artem Setkin is based in Prague, Czechia, Czech Republic while working with Usercentrics.

What companies has Artem Setkin worked for?

Artem Setkin has worked for Usercentrics, Vocalls, Ataccama, and Xerox.

Who are Artem Setkin's colleagues at Usercentrics?

Artem Setkin's colleagues at Usercentrics include Austin Wajs, Martín Celis Luer, Viviana Gonzalez Lobato, Krisztián Pék, and Ivana J..

How can I contact Artem Setkin?

You can use AeroLeads to view verified contact signals for Artem Setkin at Usercentrics, including work email, phone, and LinkedIn data when available.

What schools did Artem Setkin attend?

Artem Setkin holds Master Of Arts - Ma, Digital Management from Hyper Island.

What skills is Artem Setkin known for?

Artem Setkin is listed with skills including Customer Servise Skills, It Helpdesk, Consulting, English Business Proficiency, Databases, Confluence, Macos, and Czech Business Proficiency.

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