• Operations Manager responsible for the day-to-day operations of multiple domains, including End User Support, Network Management, Asset Management, Vendor Management, Priority Support, Video Conferencing, Server Management, Data Center Management, Mail Management, Patch Management, Firewall Support, Application Support, and Life Asia Management.• Provide BAU and Project support• Leading a team of 6 site in charges, 7 domain leads and 80 engineers.• Drive monthly windows patch management and security support.• Administration of ITSM tool Fresh Service from Freshworks.• Conduct daily review calls for operations and networks, as well as weekly review calls for branch roll-out, priority support, and compliance.• Conduct monthly governance calls with all network vendors.• Responsible for compliance management of Cortex EDR, Symantec Antivirus, Landesk console, DLP console, and Websense proxy.• Monthly branch visits are conducted to verify physical assets, check server room health, and perform other necessary checks.• Drive projects such as branch bandwidth upgrades and downgrades, relocations, shifting, mergers, and surrenders.• Collaborate with cross-functional teams for site readiness, including UPS power availability, server room readiness, rack installation, and LAN cabling.• Successfully managed projects such as branch relocations, bandwidth upgrades, and branch refurbishments.• Planned and implemented LAN, WAN, and Wi-Fi infrastructure for projects by evaluating branch layouts.• Managed vendors by requesting quotations for network infrastructure from empaneled vendors based on BOM/BOQ, evaluating them, and procuring the necessary equipment and services.• Collaborated with stakeholders to ensure branch readiness before delivery dates.• Planned and executed network hardware refresh at 40 branches, collaborating with stakeholders to ensure timely delivery of the projects.• Tracked projects effectively to enable multitasking and timely delivery.

• Managing AMC and FMS support for active and passive networks, firewalls, UPS, EPABX, and video conferencing systems. This includes proposal evaluation, negotiations, SLA finalization, PO generation, vendor selection, renewals, invoice validation, and clearance.• Managing the day-to-day operations of LAN, WAN, Wi-Fi networks, firewalls, UPS, EPABX, and video conferencing.• Managing vendors and escalations.• Patch management, hardware, and software upgrades.• Data center and DR operations and maintenance.• Conducting training for users and serving as a correspondent for IT in the organization's biweekly newsletter.IT infrastructure upgrades and enhancements implemented across organization:• Core Switch Upgrade• Firewall Upgrade• Campus-Wide Wi-Fi Network• MSSSL Office IT Infrastructure Setup• Network Monitoring Software Commissioning and Installation• MPLS to SDWAN migration