• Operations Manager responsible for the day-to-day operations of multiple domains, including End User Support, Network Management, Asset Management, Vendor Management, Priority Support, Video Conferencing, Server Management, Data Center Management, Mail Management, Patch Management, Firewall Support, Application Support, and Life Asia Management.• Provide BAU and Project support• Leading a team of 6 site in charges, 7 domain leads and 80 engineers.• Drive monthly windows patch management and security support.• Administration of ITSM tool Fresh Service from Freshworks.• Conduct daily review calls for operations and networks, as well as weekly review calls for branch roll-out, priority support, and compliance.• Conduct monthly governance calls with all network vendors.• Responsible for compliance management of Cortex EDR, Symantec Antivirus, Landesk console, DLP console, and Websense proxy.• Drive projects such as branch bandwidth upgrades and downgrades, relocations, shifting, mergers, and surrenders.• Collaborate with cross-functional teams for site readiness, including UPS power availability, server room readiness, rack installation, and LAN cabling.• Oversee hardware and software refreshes for Network and EUS.• Successfully managed projects such as branch relocations, bandwidth upgrades, and branch refurbishments.• Planned and implemented LAN, WAN, and Wi-Fi infrastructure for projects by evaluating branch layouts.• Managed vendors by requesting quotations for network infrastructure from empaneled vendors based on BOM/BOQ, evaluating them, and procuring the necessary equipment and services.• Collaborated with stakeholders to ensure branch readiness before delivery dates.• Planned and executed network hardware refresh at 40 branches, collaborating with stakeholders to ensure timely delivery of the projects.• Tracked projects effectively to enable multitasking and timely delivery.