Asghar Jan Email & Phone Number

As a Technical Support Officer at Zong Headquarters with one year of experience, I have developed a robust skill set and proven expertise in IT support. My role involves delivering Tier 1 technical assistance to end-users, addressing and resolving a range of issues related to Local Area Networks (LAN), IT equipment, and Active Directory configuration. I am adept at troubleshooting and maintaining IT systems, including printers and scanners, and effectively managing ticketing systems to ensure timely issue resolution.I excel in stakeholder management, coordinating with vendors for the installation of connectivity links, and ensuring seamless communication between all parties. My proficiency in Microsoft Office (Excel, PowerPoint, Word) supports my ability to create detailed reports and presentations. Through consistent performance, I have contributed to enhanced IT service delivery and user satisfaction at Zong Headquarters CMPak Ltd.