Technical Support Officer
CurrentAs A Technical Support Officer in ZONG Headquarter Islamabad. Where my key responsibilities Are:• Tier I technical support to end-users• Troubleshooting Local Area Networks (LAN)• Coordination with vendors for installation of connectivity links• Creation, Resolution and Management of Ticketing System (Up to 50 Ticket on a Day )• Printer's, Scanners, Active Directory Configuration• Microsoft 365 (Excel, Power Point, Word)• Network Monitoring and Reporting.• Maintain, Monitor, Analyze and Troubleshoot Network Equipment• Troubleshooting, root cause identification and problem resolution• Report to Network Administrator, the status of all events as per the escalation procedures