• Spearheaded the establishment of spare parts and warranty departments from inception.• Directed warranty process enhancements, implementing a streamlined claims tracking system that reduced resolution time by 40% and improved customer satisfaction.• Resolved customer complaints, warranty issues, and spare parts concerns promptly and effectively.• Planned and executed service and parts support through dealership networks.• Led dealership management activities, overseeing… Show more • Spearheaded the establishment of spare parts and warranty departments from inception.• Directed warranty process enhancements, implementing a streamlined claims tracking system that reduced resolution time by 40% and improved customer satisfaction.• Resolved customer complaints, warranty issues, and spare parts concerns promptly and effectively.• Planned and executed service and parts support through dealership networks.• Led dealership management activities, overseeing complaint handling and customer satisfaction.• Collaborated with R&D and Quality departments to provide post-launch feedback for product enhancement.• Proficient in ERP systems including NetSuite Oracle.• Ensured seamless implementation of pre-launch activities, like spare parts kit availability, workshop, and training.• Orchestrated end-to-end optimization of spare parts management, implementing a data-driven forecasting model which reduced excess inventory by 25%. Show less

• Spearheaded the establishment of spare parts and warranty departments from inception.• Directed warranty process enhancements, implementing a streamlined claims tracking system that reduced resolution time by 40% and improved customer satisfaction.• Resolved customer complaints, warranty issues, and spare parts concerns promptly and effectively.• Planned and executed service and parts support through dealership networks.• Led dealership management activities, overseeing… Show more • Spearheaded the establishment of spare parts and warranty departments from inception.• Directed warranty process enhancements, implementing a streamlined claims tracking system that reduced resolution time by 40% and improved customer satisfaction.• Resolved customer complaints, warranty issues, and spare parts concerns promptly and effectively.• Planned and executed service and parts support through dealership networks.• Led dealership management activities, overseeing complaint handling and customer satisfaction.• Collaborated with R&D and Quality departments to provide post-launch feedback for product enhancement.• Proficient in ERP systems including NetSuite Oracle.• Ensured seamless implementation of pre-launch activities, like spare parts kit availability, workshop, and training.• Orchestrated end-to-end optimization of spare parts management, implementing a data-driven forecasting model which reduced excess inventory by 25%..Handling FAME-II Subsidy Operation. Show less

Looking after service operations.