Ash Curtis Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

As a hybrid Project Manager and Technical Support Engineer I am responsible for providing high level account management to Extreme Networks Premier customers. Positioned as the primary point of contact for Premier Tier Sports & Entertainment customers, providing high level customer service and project management through account and relationship management, target setting, business reviews, product quality control and technical troubleshooting and analysis of customer networks. Serving as the… Show more As a hybrid Project Manager and Technical Support Engineer I am responsible for providing high level account management to Extreme Networks Premier customers. Positioned as the primary point of contact for Premier Tier Sports & Entertainment customers, providing high level customer service and project management through account and relationship management, target setting, business reviews, product quality control and technical troubleshooting and analysis of customer networks. Serving as the main point of contact to manage expectations and deadlines, ensuring synergy and communication between our internal teams and our highest profile customers including MLB and the NFL. Show less

Raleigh-Durham, North Carolina Area

- Extreme Certified Specialist - EOS Switching & Routing Extreme Certified Specialist - EXOS & EOS Switching and Routing Extreme Certified Specialist - EXOS Switching & Routing Extreme Certified Specialist - Routing Extreme Certified Specialist - Switching Extreme Networks Certified Associate - EXOS Fundamentals

I’m excited to be working as an intern in the Service Lab Operations team this semester. I’ll be learning about networking and Extreme products and lending my assistance with daily lab operations. I’ll also be partnering with the Technical Support Engineers on case work and replications.

London, United Kingdom

• Contributed to the business strategy of the science team by contributing ideas and developing plans on how to best create and maintain relationships with our customers based on the current education climate. • Played a key role in the development and delivery of support materials to teachers to enable them to be best equipped for their role in assessment. • Initiated stakeholder engagement and inclusion discussions to boost company sales by allowing stakeholders to have input… Show more • Contributed to the business strategy of the science team by contributing ideas and developing plans on how to best create and maintain relationships with our customers based on the current education climate. • Played a key role in the development and delivery of support materials to teachers to enable them to be best equipped for their role in assessment. • Initiated stakeholder engagement and inclusion discussions to boost company sales by allowing stakeholders to have input on the materials that our team developed. • Conducted inquiries within schools, colleges, and universities to assess what they wanted to achieve through our materials, how best to test students’ knowledge, and how to ensure that our materials allow students to progress to the next level of their education. Show less

London, United Kingdom

• Directly supervised the team Subject Coordinator as their manager; including responsibility for training them and managing their workload.• In charge of overseeing the performance of senior examiners and building relationships with them to guarantee customer satisfaction. • Identified and responded to customer needs (both internally and externally) ensuring all communications were of a high standard and all customer queries were addressed in a timely manner.• Conducted… Show more • Directly supervised the team Subject Coordinator as their manager; including responsibility for training them and managing their workload.• In charge of overseeing the performance of senior examiners and building relationships with them to guarantee customer satisfaction. • Identified and responded to customer needs (both internally and externally) ensuring all communications were of a high standard and all customer queries were addressed in a timely manner.• Conducted reviews at the end of each exam series to assess, develop, and implement improvements in delivery for the business. • Prepared reports, data, and documents under strict deadlines and highly scrutinized specifications. Show less

London, United Kingdom

• Assisted in secure delivery of various projects within the History and Law team. For example –analysing exam sitting patterns, statistical analysis of student responses, and setting national grade boundaries. • Served as the primary point of contact to resolve any complaints made by teachers and examiners and to answer any queries regarding exam timetables, submitting coursework, or their contracts and payments. • Responsible for proof reading and editing exam documents… Show more • Assisted in secure delivery of various projects within the History and Law team. For example –analysing exam sitting patterns, statistical analysis of student responses, and setting national grade boundaries. • Served as the primary point of contact to resolve any complaints made by teachers and examiners and to answer any queries regarding exam timetables, submitting coursework, or their contracts and payments. • Responsible for proof reading and editing exam documents which were published online for schools to provide feedback to enable teachers to better prepare students for similar style exams in the future. • Developed the training materials and guidance documents for the implementation of online examiner training. • Conducted meetings to review the accuracy of assessment marking and performance of examiners and to ensure they were meeting their deadlines. Show less

Thailand

• Successfully completed Dive Master Training and internship program in August 2008; accepted as paid member of staff upon completion. • Responsible for diver safety and satisfaction – providing customers with the best possible dive experience from sign up through to completion of their dives. Accountable for organizing their trip, fitting their equipment, and guiding them underwater. • In charge of testing and maintaining complex pieces of dive equipment, including regulator… Show more • Successfully completed Dive Master Training and internship program in August 2008; accepted as paid member of staff upon completion. • Responsible for diver safety and satisfaction – providing customers with the best possible dive experience from sign up through to completion of their dives. Accountable for organizing their trip, fitting their equipment, and guiding them underwater. • In charge of testing and maintaining complex pieces of dive equipment, including regulator first and second stages, depth and pressure gauges, diver propulsion vehicles, and buoyancy control devices.• Promotion of the dive shop and packages available to customers. Show less

Associate'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: Phi Theta Kappa Cisco Introduction to Networking. Cisco Routing and Switching basics. Network and Security.

Bachelor Of Science (Bsc), Marine Sciences

Activities and Societies: University swim and soccer teams. BSc Marine Biology