Initially managing 3 Customer Service teams in different countries covering Northern Europe.Ensuring teams kept focus on customers aftersales orders to provide class leading customer service.

Managing product portfolio and introduction of AGCO high horsepower tractors in the Africa region.Forecasting sales to allow production planning for the factories.Managing and implementing new product releases and training.

Providing Technical Sales & Marketing support for Massey Ferguson tractors sold into Africa & Middle East Markets, delivering in territory product training, photo shoots, competitive comparisons, field demonstrations, and representing Massey Ferguson at International Agricultural shows in the region

Leading European Parts Technical Helpdesk team improving teams ability to help identify parts for dealer network, finding alternative solutions for items not available preventing machines from working.Main roles:Leading the EAME Technical Parts team to the required level of knowledge and supportfor our dealers and distributorsDevelop and implement a Technical Support Strategy for EAME Technical Parts teamTake full ownership of product training.Design and implement tools and processes to ensure effective and proactive communication between EAME Technical Help Desk, new product introduction, parts inventory management and the dealer network for effective technical parts managementLead the roll-out of Technical Help Desk SalesforceBe the first point of contact for the escalation

Leading UK Parts Technical Helpdesk team (3 heads) identify parts for dealer network, finding alternative solutions for items not available preventing machines from working.Planning extended support during busy harvest periodsPlanning training for team on latest products across 3 brandsAssisting on projects to reduce parts inventory while trying to limit negative impact to customersProducing quick reference guides for items not listed in parts cataloguesEvaluating & Testing Electronic Parts Catalogue platforms before roll out to distribution network.

Harvest worker on 1000 mile harvest from Oklahoma to Canadian border.•Responsible for loading transport and unloading of combine harvesters between harvest contracts•Operating combines and harvesting as well as transportation of crops to grain store.•Maintenance & on occasions repairing machinery•Guiding and advising younger members of the team