Analytically minded and results-driven Operations and Systems Specialist dedicated to fostering operational harmony. With a proven track record of success in finance, customer service, purchasing, and operations management, I possess a robust understanding of systems, business processes, and operations.Bringing over 7 years of experience in process optimisation, customer service, business management support, and project management.
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Customer Journey And Procurement ManagerThe Pedla Jan 2024 - PresentDriving the success of the B2B platform by managing data input, coordinating purchase orders, and expanding the sales network in collaboration with directors. Leading procurement and manufacturing efforts, creating and maintaining business critical path, ensuring on-time delivery, overseeing production standards, and managing samples. Implementing efficient systems to streamline processes from order to delivery, managing production costs, and improving overall COGS across manufacturing networks to enhance margins. Coordinating freight, logistics, and store costs to optimize pricing, while maintaining critical path timelines for optimal customer satisfaction. -
Customer Operations ManagerNew Era Cap May 2023 - Jan 2024AustraliaVOTED ROOKIE OF THE YEAR 2023 🏆Led training, development, and coaching initiatives for the Customer Operations team.Executed comprehensive customer service functions for key accounts, including Culture Kings, Rebel Sports, and City Beach.Managed end-to-end customer open order books, collaborating with Sourcing and Logistics teams to ensure timely product delivery.Coordinated stock buys, working closely with the HK office and New Era HQ to ensure accurate placements within the correct Sourcing department.Collaborated with Customer Service members and sales representatives to ensure accurate transmission of manual, EDI, and B2B orders into the system.Proficient in Microsoft Office Suite, SAP, BI/HANA, Hybris, Mondays, and TABLEAU. -
Finance And Operations CoordinatorThe Pedla Oct 2021 - May 2023Melbourne, Victoria, AustraliaLed the training, development, and coaching initiatives for Junior Accountant team members.Directed and executed comprehensive financial and operational strategies across Custom, B2B, Wholesale, and ECOM revenue streams.Managed end-to-end responsibilities for Accounts Payable, Accounts Receivable, and Cashflow functions.Handled stock procurement for the custom business, collaborating closely with the Production Manager and General Manager for accurate merchandising flow planning across all channels.Oversaw warehouse operations, ensuring precise stock counts and smooth B2B deliveries, addressing all operational aspects.Supervised business systems to optimize operational processes, playing a key role in migrating from TradeGecko to Cin7.Proficient in Google Suite, XERO, NuOrder, and Cin7. -
Company AccountantPalace Cinemas Apr 2021 - Nov 2021Melbourne, Victoria, AustraliaServed as a dynamic accountant, operating within a high-impact role under the direct guidance of the CFO during the demanding COVID-19 lockdown period in Melbourne. Demonstrated proficiency in overseeing comprehensive financial operations for three cinemas and executing precise cashflow reporting for an additional entity. Spearheaded critical responsibilities, including the strategic management of month-end and year-end financial processes. -
AccountantSv Partners Jul 2019 - Jan 2021Brisbane, AustraliaCommenced my journey at SV Partners (Insolvency) as a Professional Support Officer in November 2017, advancing to the role of Intermediate Accountant until January 2021. Managed a diverse range of personal and corporate insolvency appointments, demonstrating effectiveness in both independent and collaborative settings to achieve the objectives of key stakeholders and clients. -
ClerkSv Partners Nov 2018 - Jul 2019Brisbane, Australia -
Professional Support OfficerSv Partners Nov 2017 - Oct 2018Brisbane, Australia -
Assistant Client Services Manager (Marketing)Digital8 Aug 2016 - Aug 2017Brisbane, AustraliaIn my tenure at Digital8, I excelled as a Marketing Assistant/Client Communications Manager. Collaborating closely with clients, I ensured the success of their social media campaigns, optimized client content in collaboration with web developers, and streamlined communications between clients and staff for seamless operations.
Frequently Asked Questions about Ash Donovan
What company does Ash Donovan work for?
Ash Donovan works for The Pedla
What is Ash Donovan's role at the current company?
Ash Donovan's current role is Customer Journey and Procurement Manager.
Who are Ash Donovan's colleagues?
Ash Donovan's colleagues are Rifqi Rafiq, Adam Smith, Luis De Sousa, Shaun Scource, Dave Knispel.
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