Ash Kumar Email & Phone Number

Melbourne, Australia

• Account Management of Portfolio of Enterprise, Industrial and Multisite Businesses • Manage client journey from Sales-->Onboarding-->BAU environment• Liaise and coordinate with Operations, Service Delivery and IT teams to drive customer success • Point of escalation on matters relating to Onboarding, Operations, IT or Procurement• Provide training of the Saas based online platform to customers• Present annual reviews, quarterly reviews and monthly checkins• Manage end to end client communication and expectation in the Tender process • Assist with Timing, Preparation and issuing of RFP to all Energy Retailers• Assist with decision making on the outcome of RFP’s using various price/non-price criteria • Maximise retention and growth of entire portfolio• Regular client meetings to identify areas of improvement and growth opportunities• Negotiate contracts with a focus on maximizing revenue• Problem Solver

Melbourne, Australia

• End to End Account Management of portfolio of high value Accounts• Ensure smooth on-boarding of customer accounts and ensure high accuracy in bills• Liaison between customers, networks and internal teams such as New Connections, Billing, Reporting and Analytics teams the role ensures customers’ expectations are exceeded.• High quality and accurate reporting to customers and internal teams utilizing high attention to detail• Proactively foresee potential issues and mitigate risks by reaching out to other departments and be the voice of customer in resolving disputes• Upsell new products such as solar to existing clients• Deliver a superior customer experience through a focus on quality, service and operational excellence

Melbourne, Australia

• Manage own portfolio of Grouped and Collective Commercial Accounts• Deliver a superior customer experience through an end to end focus on quality, service and operational excellence• Case manage all customers in the portfolio where disputes exist across • Complex customer disputes and resolution experience utilizing highly effective influencing and negotiating skills • Maintaining high standards of customer service and experience through telephone contact with customers and written communications• Liaison within different areas in Credit, OBC, Sales and Advocacy, Litigation and Insolvency teams• Identify accounts which can be pursued via Litigation• Prepare reports for litigation team and senior management• Issue Letters of Demand and refer Final Accounts to Mercantile Agencies• Perform skip trace on Final Accounts• Recommend write offs. Prepare write off forms and communicate learnings in those forms• To identify key roadblocks arising in the daily processes and recommend process improvements

Melbourne, Australia

• Proactive engagement with high risk SME and high value residential Accounts• Achieve favourable outcomes by effective negotiation, object handling and influencing skills• Providing a consistently excellent customer service experience by maintaining the high degree of courtesy, confidentiality, and professionalism• Active listening to customer issues to create a good rapport• Credit management of customer accounts within the guidelines of Company policies• Engage with various stakeholders such as OBC, Resolutions, Sales, Customer Advocacy and DBs to resolve issues raised by customers• High levels of attention to detail when investigating customer account and when providing payment arrangements• To communicate with customers about consequences of non payment and negotiate mutually beneficial outcomes

Ringwood

• End to End Account Management for Automotive retailers and wholesalers• Generate new Sales by contacting and making presentations to new clients• Management of fleet by allocating resources and ensuring timely delivery of vehicles• Implement process improvement for retail business – made operations faster, leaner and more efficient and profitable• Manage customer expectations, a point of contact for all customer feedback and complaints

Melbourne, Australia

• Manage invoicing/debt of Australian and International Telco’s• Manage billings in AUD as well as USD• Processing payments in foreign currency, calculation of profit or loss in currency conversion and making required adjustments in the ledger• Proactive follow up and collection of aged debt. Processing of payments, allocations, and general banking• Charge compound interest on late payments and process billing requests• Monthly reporting, creation of reports, assist with process improvements• Identifying high risk accounts that may require a review of credit assessment