Ash Kumar Email & Phone Number

Melbourne, Australia

• Account Management of Portfolio of Enterprise, Industrial and Multisite Businesses
• Manage client journey from Sales-->Onboarding-->BAU environment
• Liaise and coordinate with Operations, Service Delivery and IT teams to drive customer success
• Point of escalation on matters relating to Onboarding, Operations, IT or Procurement
• Provide training of the Saas based online platform to customers
• Present annual reviews, quarterly reviews and monthly checkins

Melbourne, Australia

• End to End Account Management of portfolio of high value Accounts
• Ensure smooth on-boarding of customer accounts and ensure high accuracy in bills
• Liaison between customers, networks and internal teams such as New Connections, Billing, Reporting and Analytics teams the role ensures customers’ expectations are exceeded.
• High quality and accurate reporting to customers and internal teams utilizing high attention to detail
• Proactively foresee potential issues and mitigate risks by reaching out to other departments and be the voice of customer in resolving disputes
• Upsell new products such as solar to existing clients

Melbourne, Australia

• Manage own portfolio of Grouped and Collective Commercial Accounts
• Deliver a superior customer experience through an end to end focus on quality, service and operational excellence
• Case manage all customers in the portfolio where disputes exist across
• Complex customer disputes and resolution experience utilizing highly effective influencing and negotiating skills
• Maintaining high standards of customer service and experience through telephone contact with customers and written communications
• Liaison within different areas in Credit, OBC, Sales and Advocacy, Litigation and Insolvency teams

Melbourne, Australia

• Proactive engagement with high risk SME and high value residential Accounts
• Achieve favourable outcomes by effective negotiation, object handling and influencing skills
• Providing a consistently excellent customer service experience by maintaining the high degree of courtesy, confidentiality, and professionalism
• Active listening to customer issues to create a good rapport
• Credit management of customer accounts within the guidelines of Company policies
• Engage with various stakeholders such as OBC, Resolutions, Sales, Customer Advocacy and DBs to resolve issues raised by customers

Ringwood

• End to End Account Management for Automotive retailers and wholesalers
• Generate new Sales by contacting and making presentations to new clients
• Management of fleet by allocating resources and ensuring timely delivery of vehicles
• Implement process improvement for retail business – made operations faster, leaner and more efficient and profitable
• Manage customer expectations, a point of contact for all customer feedback and complaints

Melbourne, Australia

• Manage invoicing/debt of Australian and International Telco’s
• Manage billings in AUD as well as USD
• Processing payments in foreign currency, calculation of profit or loss in currency conversion and making required adjustments in the ledger
• Proactive follow up and collection of aged debt. Processing of payments, allocations, and general banking
• Charge compound interest on late payments and process billing requests
• Monthly reporting, creation of reports, assist with process improvements