• Launched ashleighvirtual in 2024, recognising that many business owners try to manage everything themselves, when they could benefit from additional support at a fraction of the cost of hiring a full-time administrator.• Worked with a diverse range of clients, including therapists, professors, financial advisers, beauticians, bakers, and members of the neurodivergent community, to streamline their operations and provide a supportive yet creative environment.• Provided project management support to high-level businesses, assisting with team management, effective project coordination, and ensuring deadlines were consistently met.• Focused on reducing stress for business owners and entrepreneurs, allowing them to concentrate on growing their businesses.• Aiming to establish ashleighvirtual as one of Yorkshire's most respected and trusted outsourcing agencies.

• Led a team of 4 in customer onboarding and success, reporting directly to the Director.• Managed the entire customer journey from onboarding through to ongoing account management, ensuring smooth transitions and high customer satisfaction.• Implemented new software solutions and conducted training sessions for staff to ensure successful adoption and effective use.• Assigned account managers to new clients and monitored their performance to ensure timely and accurate account activation.• Ensured all client documentation and account records were consistently up to date in line with company standards.• Facilitated regular team meetings to review client progress, address issues, and ensure that team goals were met.• Developed and authored SOPs (Standard Operating Procedures) and successfully rolled them out across the team, improving consistency and operational efficiency.• Monitored team performance and KPIs, ensuring all targets were met while adhering to company processes and policies.

• Led customer engagement efforts, ensuring FCA-regulated advisers connected with clients and their financial needs were met.• Managed complex client inquiries, including Defined Contribution/Defined Benefit Pension Schemes, Inheritance Tax, and Equity Release, providing expert-level support.• Utilised Salesforce to efficiently manage customer data and drive the completion of the sales process.• Conducted training sessions on sales skills and objection handling, delivering presentations and leading focus groups to upskill team members.• Collaborated with cross-functional teams to ensure consistent service delivery and maintain high customer satisfaction.

• Employed as a Team Supervisor, overseeing a team of 4-5 staff members to maintain high productivity, boost morale, and ensure excellent customer service.• Managed staff rotas and organised annual leave, ensuring adequate coverage for all shifts and maintaining a balanced, efficient team.• Led the management of weekly quiz nights, community meetings, and parties, assisting with event organisation and ensuring smooth execution.• Coordinated event logistics, from venue setup to equipment, ensuring all operational details were covered for a seamless experience.• Supervised staff during events, ensuring each team member understood their role and performed effectively, focusing on team morale and success on the day.• Ensured that customer satisfaction was prioritised during events by creating a positive atmosphere and resolving issues quickly.• Monitored overall event success, ensuring logistical efficiency, smooth operations, and positive outcomes for attendees and staff.• Handled post-event analysis, providing feedback to refine processes and improve future events.

• Assisted two CEOs with diary management, ensuring schedules were well-organised and efficiently managed.• Conducted thorough checks of the application to ensure the end user received an ACAS-compliant, high-quality service, with all information being accurate and grammatically correct.• Created digital visuals using Canva to promote the application and highlight the benefits of the HR tech tool to potential users.• Utilised Slack for team communication and Trello for project organisation, ensuring smooth collaboration and timely project completion.• Acted as the primary point of contact for customers, delivering demos to new clients and providing comprehensive support throughout the customer journey.• Managed the onboarding process for new customers, addressing any queries or concerns to ensure a seamless experience and high customer satisfaction.