Asha Sebastian Email & Phone Number

Dubai, United Arab Emirates

Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.▪ Handles Inbound, outbound & Transit Cargo for Emirates.▪ Manages warehouse activities such as cargo buildup and breakdown, ensuring information is transferred in accordance with airline safety procedures.▪ Adheres to all relevant safety, quality, and environmental management policies and procedures, working to maintain a healthy and safe work environment.▪ Enters data manually and automatically in the cargo systems in a timely manner.▪ Perform system checks for special cargo, such as dangerous goods, live animals, and valuable items, in compliance with IATA manuals.▪ Carry out assigned daily operations and ensure adherence to established standards and procedures.▪ Manages a team of porters and equipment operators in the buildup area remotely via phone. Investigate all discrepancies including mail, courier and specialcargo handling, take all efforts to locate and regularize.▪ Investigating and sending reports to management for discrepancy cases in hub handling.▪ Overseeing surveys carried out in customs-bonded areas by the consignee or agent surveyor and providing the claims section with the details once the survey is complete.

Chennai, Tamil Nadu, India

 Flight Finalization Issuing Deliver Order Tracking Export details and import details Sending mails to the customers in regard of offloaded and missing shipments.  Actioning all mails in regard to Imports and Exports and update the status of shipment immediately to the customer.  Sending MHL (Mishandling Report) report for both Import and Export to head Office on weekly basis.  Ensure 100% compliance of the Service Level Agreement (SLA) Quality  Standards and SLA Performance  Issuing MAWB Stocks to the Agents  Issuing LRC’S.  Sending F/N payment to the Agents.  Handling Training Records.  Issuing Carting Orders and Stickers.  Handling Trans-shipments (both Export & Import).  Issuing Monthly CSR for the DO to the Agents.  Calculating shipments rates.

Chennai, Tamil Nadu, India

 Preparing Customer Reports and forwarding to the Concern department  Preparing Day wise Activation MIS.  Resolving and Actioning Customers Queries within TAT  Activation done on daily basis for both Post-paid and Prepaid numbers.  Preparing billings and responding billing clarifications  Getting Feedback from the customer about their satisfaction on the products and service done on daily basis  Consolidation of SMS and Suspension Data with the backup.  Preparing different reports based on the data available and as per the requirement.  Resolving and Actioning Customers Queries within TAT

Chennai, Tamil Nadu, India

 Address Verification done for Platinum and Golden Customers.  Extension of Validity for Credit Cards.  Reminding Customers to pay their Credit Card payment on time.  Preparing spreadsheet MIS on customer queries and needs.  Achieving Targets on monthly basis without fail.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, 1

Bachelor Of English Literature, English Language And Literature, General