PMP-certified manager with extensive experience in overseeing daily operations and managing teams across multiple applications, delivering top-tier services. With over 14+ years of expertise in production support, maintenance, and project delivery for web and cloud platforms, I am adept at ensuring seamless performance and functionality.Proficient in incident and change management, as well as issue analysis, utilizing ServiceNow for efficient problem resolution. Certified in Professional Scrum and well-versed in project management principles through internal PMO training.Technical skills include Java support, Linux, SQL, MongoDB, and Splunk for debugging both front-end and back-end applications. I am also proficient with WebLogic, Jenkins, OpenShift, Redis, and AWS services, Data dog adapting as needed to meet business demands.I prioritize servant leadership, driving backlog reduction, root cause analysis (RCA), and ensuring applications meet performance expectations. A recognized team player with excellent communication skills, I have been awarded Outstanding Performer twice at my current company. I believe in smart work and am always excited to take on new challenges.