• Managed Service Introduction part as an SI Manager for a Contact Center build project and successfully delivered handover of project to BAU for 17 countries in 3 Releases without any slippage of deadline• As an Engagement lead, liaised with the country leads of APAC & MEA regions (20 countries) to roll out the process of implementing and creating support group function under ServiceNow for HR region• Licenses which are not in use were tracked and removed as a quarterly exercise to optimize cost which had benefitted with savings for the project• Support the creation of presentation materials along with documentation support/co-ordination• Develop process and track the forecasts and actuals for the project. Maintaining the Financial tracker and Liaise with Finance team• Raise purchase requisitions. Tracking and Maintaining the Purchase Orders. Capture the Invoice tracking, verification and reconciliation• Maintains project status report in a weekly basis• Dashboards and Performance review deck preparation on Incident ticketing• Risks and Issues were tracked and reported at a program level. Follow up meetings will be made to mitigate Risks and prevent it from getting migrated to Issue• Access related requests for Contractors/Employees/Third Parties were provided on-time to help deliver the project• Extensive Experience in managing tools like JIRA (where we track all Project related Risks, Issues, Tasks, Bug, Dashboards,…..), ServiceNow (where we track and monitor tickets related to Incident, Problem, Change, Catalogue, KBA’s,….), iBuy (Procurement tool where all PO’s & Invoices were raised & Tracked)

• Understanding the company policies & procedures and learning various operational portals to help project/program managers execute the projects seamlessly• Handles 200 + resources across North America, Europe and MEA regions• Tracking MPP, risks, issues, and action items; and work towards the closure of gathering project plans during KPMG audit for FP projects• Owing complete accounts payable, budgeting, forecasting, invoicing, accounts receivable & reconciliation for the accounts• Calculating POC’s(Percentage of Completion) for FP projects as per contract to estimate revenue for recognition process• Deals with Revenue, Margin and cost and work towards in attaining the Margin target set for the account for each quarter• Extensive experience in Project, Resource and Invoice creation based on company standards• Work towards in getting the expenses incurred in an account invoiced to client, so that Non billable expense target won’t get exceeded beyond the allocated budget• Tracking the monthly invoiced revenue and showcase the % of un-invoiced amount after actuals gets released by finance and make sure the left out invoice gets billed in the consecutive month• Owns the task of resource extension in the beginning of every month so that Margin calculations will not get hampered at the time of Quarterly Business Review (QBR)• Provide improvement plans inorder to reduce the cost and increase Margin

Precisely, was involved in end-to-end project management activities as a part of OMG (Operations Management Group), which was mainly framed in-order- to reduce the efforts spent by managers on Non-Technical activities so as to increase the CSAT of the customer by ensuring timely deliverables both qualitative and quantitatively.•Generating contract specific invoices as per inputs from the managers on resource utilization & tracking the billing milestones to their closure based on project deliverables. •Ensured timely billing of projects so as to account for the revenue in prompt billing cycle, keeping in mind of the DSO with various customers•Responsible for initiating invoice cancellations as per customer demand and also highlighting the revenue impact to Sr. Mgmt. in order to avoid revenue slippage in reports•Proactive efforts have put-in inorder to avoid Unaccrued by doing follow ups with Sales team and acquire the appropriate supporting document(SoW(Statement of Work) signed by Customer and Internal Legal parties) / PO – Purchase Order)•Budget preparation activities which is a yearly exercise during every new financial year and have been instrumental in cost optimization in order to achieve the margins defined by the organization. •Custodian of allocation and delimitation of resources from projects and aligning them to billable/shadow category in-order to achieve maximum utilization, a priority parameter here, for large engagements spanning 700+ employees. Have co-ordinated with the delivery in pyramid optimization activity and helped them achieve a desirable pyramid ratio, both account wise as well project wise.•Been part of the organization initiative to drive the optimized bench utilization by coordinating with the project teams on the release of resources and posting them to opportunities identified internally•Avoid showing up resources who’re part of customer projects under Non-Productive areas, which improvise the project utilization.