Asha Burnette Email & Phone Number

Greensboro, North Carolina, United States

Kernersville, North Carolina, United States

Winston-Salem, North Carolina, United States

Greensboro, North Carolina, United States

Greensboro, North Carolina, United States

Greensboro, North Carolina

Marriott Greensboro - High Point Airport:*Acquired 50+ new corporate accounts.*Exceeded 2019 annual revenue goal by 38%.*Exceeded Q4 2019 revenue goal by 54%.*Exceeded Q3 2019 revenue goal by 45%.*Exceeded Q2 2019 revenue goal by 19%.*Exceeded Q1 2019 revenue goal by 37%.*Exceeded Q4 2018 revenue goal by 1%.I connect with corporate Travel Managers and frequent travelers to negotiate discounted rates. I create and modify transient reservations, execute and secure contracts, complete RFPs, participate in local organization networking events, coordinate strategic pricing, conduct 50+ over the phone and outside sales calls on a weekly basis, constant internet prospecting, schedule and complete site tours, schedule lunch appointments and office visits, etc. Excessive usage of CI/TY, MRDW, TravelClick, FSPMS, and MARSHA.

Traveled to 11 hotels to share my excellent service and operational skills during critical moments, and during the acquisitions or grand openings of the company's portfolio additions. These skills included cultural training, covering Front Desk shifts, inspecting guest rooms, evaluating and reporting areas of improvement, etc. Excessive usage of Medallia, FOSSE, and FSPMS.

Greensboro/Winston-Salem, North Carolina Area

Marriott Greensboro - High Point Airport:Coordinated with corporate and leisure clientele for events including 10-70 attendee.. Event planning included site tours, tastings, contract evaluation, up-selling, monitoring payment installments, creating Event Orders, building room blocks, and process rooming lists, etc. Excessive usage of CI/TY and Meeting Matrix

Greensboro/Winston-Salem, North Carolina Area

Marriott Greensboro - High Point Airport:Monitored and evaluated guest feedback with the use of Medallia dashboard. I utilized trends and alerts to deliver areas of improvement to individual departments. I focused on generating excellent hospitality by developing loyal customer relationships to ensure continuous satisfaction. I also covered Front Desk shifts and implemented cultural excellence and service recovery procedures.

Winston Salem, North Carolina

Residence Inn by Marriott Winston-Salem University Area:*Acquired 10+ new accounts.Primarily focused on providing accommodations and most cost-efficient rates for project business. I fulfilled group and transient reservation entry and editing, executed and secured contracts for corporate and SMERF clientele, participated in strategic price planning and forecasting, conducted 20+ telemarketing and teleprospecting calls on a daily basis, completed outside sales calls, scheduled and completed site tours, scheduled lunch appointments and office visits, acquired 10+ new accounts, etc. Excessive usage of Hotel SalesPro, MRDW, and FOSSE.

Traveled to seven hotels to share my excellent service and operational skills during critical moments, and during the acquisitions or grand openings of the company's portfolio additions. These skills included cultural training, covering Front Desk shifts, inspecting guest rooms, evaluating and reporting areas of improvement, etc.

Charlotte, North Carolina

Residence Inn by Marriott Charlotte South/I-77 Tyvola Road:Monitored and evaluated guest feedback with the use of Medallia dashboard. I utilized trends and alerts to deliver areas of improvement to individual departments. I focused on generating excellent hospitality by developing loyal customer relationships to ensure continuous satisfaction. I created and implemented documents and strategies to exceed our goals. I completed performance evaluations, interviewing, and training for new hires.

Charlotte, North Carolina Area

Residence Inn by Marriott Charlotte South/I-77 Tyvola Road:Performed reservation entry and editing, frequent travel program enrollment and updates, resolves guest issues, etc.

Charlotte, Nc

Consistently communicated with customers over the phone or face to face to place food orders, while entering new or modified data for customer accounts and history from new or previous purchases. I prepared food, sanitized the kitchen, detail cleaned appliances, and delivered purchases to specified geographical locations with exceptional customer service. I managed any customer discrepancies to ensure our loyal customers continued to make our store their number one preferred pizza source. I also completed outside sales calls by visiting current and prospect local clients for catering opportunities. Opened and closed store, placed inventory orders twice a week, made fresh dough on a daily basis, etc.

Charlotte, Nc

Performed reservation entry and editing, frequent travel program enrollment and updates, nightly audits, facility security, sanitized and organized linen, setup breakfast area and products, confirmed departures, inspected guest rooms, provided stay over service, etc. Excessive usage of Protobase Suites and Opera.

Charlotte, North Carolina Area

Cross-trained to open and close Chick-Fil-A, Feisty's, and Student Union at UNC Charlotte. Operations included setting up and coordinating multiple food and beverage stations, counting safes and issuing cashier banks, managing inventory and truck orders, installing marketing and POP criteria, etc.

Greensboro/Winston-Salem, North Carolina Area

Team Member Training and Orientation, Sales, Order Taking, Data Entry, General Customer Service, Maintenance, Food Preparation, Opening and Closing Facility, Inventory Control, Invoice Documentation, Variance Evaluations, etc.

Computing And Informatics Department

Developed expertise in software installations and updates, along with assistance to staff and students with printer, PC, and desktop troubleshooting and repairs. I completed and assigned work orders, communicated with third party companies and suppliers, and performed diagnostics checks.

Charlotte, North Carolina Area

Assisted with specialty printing, software updates, student ID card validation, and stocking office supplies.

Charlotte, North Carolina Area

Cross-trained to open and close Crossroads Student Cafeteria at UNC Charlotte. Operations included setting up and coordinating multiple food and beverage stations, counting safes and issuing cashier banks, managing inventory and truck orders, installing marketing and POP criteria, etc.

Charlotte, North Carolina Area

Team Member Training and Orientation, Sales, Order Taking, Data Entry, General Customer Service, Maintenance, Food Preparation, Opening and Closing Facility, Inventory Control, Invoice Documentation, Variance Evaluations, etc.

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

Order entry in drive-thru and front counter, closed and opened several different work stations including the Lobby and grill areas, completed food preparation including daily par and individual orders, etc.

Bachelor Of Science - Bs, Business Economics With A Concentration In Management Information Systems

Activities and Societies: Charlotte Metro Federal Credit Union Student Advisory Board

Communications

15 Earned Credit Hours

Computer Engineering

30 Earned Credit Hours