Ashamonique Willis Email & Phone Number

Augusta, Georgia, United States

Provide information technology (IT) support for US Army Intelligence and Security Command (INSCOM). Provide software, hardware, storage and network connectivity to the divisions assigned to each of INSCOM’s Military Intelligence Brigades and Theater. Address and follow up on requests received in the help desk queue. Investigate incidents, identify, and implement solutions, update and log all requests into the Ticketing System. Document and escalate call tickets to related IT groups for further support. Follow up on resolved requests to ensure customer satisfaction.Deploy, configure, and troubleshoot user workstations, support passive network infrastructure, deploy, configure, and troubleshoot standard and proprietary supported applications.Experience with workstation imaging processes/software.

Augusta, Georgia, United States

Responsible for the readiness of Selected Reserve Sailors who make up the Reserve Support Unit, which provide operational capabilities to their supported (active-duty) commands fleetwide. Responsible for the mobilization and demobilization process for both individual augmentees and unit deployments.

Monitor and deliver rapid first level support for command personnel with computer, network, software/hardware, satellite telecommunication system and related IT problems• Dedicated 370 hours building and maintaining 52 voice and data circuits achieving 92% connectivity. Assisted in adding 135 assets back to the ship’s LAN during an unclassified network rebuild. • Key contributor in the efficient LAN migration of 15 network enclaves and 160 ADP assets in support of SRA. Efforts were pivotal in minimizing downtime to eSOMS, OMMS-NG, SKED, RADM, and message traffic during a condense availability schedule. Additionally, resolved 246 IA trouble calls to assist an undermanned ADP team.• Led personnel in completing of 200 trouble tickets and seven Flag Level outages. Distributed 60 laptops, 872 modification requests, coordination of four circuit/router upgrades, and the submission of 249 NMCI accounts and software buildouts during the COVID-19 Pandemic.

Fort Meade, Maryland, United States

Created and instituted measures to safeguard sensitive information within FCC/C10F’s computer network from unauthorized access.• Provided continuous monitoring for three information technology systems within the System Security Plans (SSPs). • Ensured connectivity and strict adherence to DoD Policy by enforcing all established security policies, vulnerabilities mitigation, and procedures across the enclaves and systems. Conducted 40,000 audit scans, managed updates, changes, and modifications of hardware, software, or firmware of over 50 systems with a value of $600,000. • Efforts ensured that government policies and procedures were followed to protect the security triage (confidentiality, integrity, and availability (CIA)) of the information systems.

Fort Meade, Maryland, United States

Responsible for monitoring the health and wellness of the Global Information Grid (GIG)/DoDIN. Cover a 24x7 shift watch for the FCC/C10F Maritime Operation Center in support of Fleet Network Operations.• Provided the Commander statues for systems integration, fleet messaging, compliance, access and coordination for 285 Naval Ships and 117 command units worldwide. Integrated 14 data feed into the FCC/C10F Operating Picture and monitored over 500 messages daily via three classified systems. Efforts played a critical role to the success of Pacific Sentry 17-3 and 18-1. Setup nine Commander’s Update Briefs, 87 standup briefs to the Fleet Command Center, monitored IP-based connectivity and provided troubleshooting assistance to audio-visual equipment. • Developed a standard briefing procedure for watch standers and authored five DoDIN watch Standard of Procedures (SOPs) to align with the Commander’s National Cyber Mission Directive. Committed 64 man-hours to spearhead the development and implementation of the Network Operations Training Boot Camp by employing subject courses and study guides. Baseline practices, streaming operations, mission readiness, and qualified seven personnel. Recognized by Operations Department leadership as a Subject Matter Expert for her watch standing expertise and was hand-selected to train new NETOPS Watch Officers. Her leadership resulted in 2,720 hours of NETOPS Watch Officer training and 17 qualifications.

Fort Meade, Maryland, United States

Provide direct support to FCC/C10F’s NMCI CTR in the daily maintenance of NMCI accounts, trouble ticket resolution, user support, and assist with help desk support.• Led personnel in providing critical C4I support to over 500 customers and servicing 1860 assets. Routinely filled in for senior civilian leadership and supervised an extensive Navy Marine Corps Intranet seat refresh and WIN10 migration. Managerial skills resulted in a 99% success rate across two networks in record time.• Supervised personnel in the management of $500K in network equipment and lead the Windows 10 1803 migration of 1100 assets. Submitted 583 tickets in support of the FCC/C10F’s highly successful OPS3 First Floor Move resulting in 1000 man-hours expended, deployment of 250 assets, removal of 100 wireless network cards and the installation of 50 SIPRNET hard drives. • Trained five junior personnel on policies and procedures of NMCI trouble ticket systems for 72 outlying accounts, ensuring 100% continuity of operations, and increasing shift expertise by 75%.

San Diego, California, United States

First leadership position in the chain of command responsible for the growth, development, and daily direction of subordinates. Responsible for the effective operation of the Material, Maintenance, Management (3-M) system, preventive maintenance, repairs and upkeep of shipboard systems, and related support equipment, and managing of subordinates. • Removed, installed, and preserved 11 antennas during SRA. Identified and corrected 46 external communications casualties in preparation for TSRA 4. Conducted preservation on the HF antennas contributing to a score of 95% for HFRG and an assessment of “green” for the command and control functional area during the INSURV Material Inspection. • Supervised personnel in the completion of over 600 preventive maintenance checks and 100 spot checks on HF, VHF, and UHF communication equipment, resulting in zero discrepancies and 100% PAR and SAR in Quarter 3 and Quarter 4 Fiscal Year 2016. • Conducted training on four communication suites to personnel, increasing the division’s level of knowledge.

San Diego, California, United States

Serve as the representative of the communication officer during a 24x7 shift watch, assuming general charge of all communication activities onboard USS William P. Lawrence. Operationally responsible for all incoming and outgoing traffic and the day-to-day operation of the communication center. • Led personnel in their personal and professional growth, while managing 10 Radio Frequency communication broadcasts, and providing rapid, reliable, ship-to-shore IP Data links, and maintain of 52 mission-critical UHF, SHF, and EHF circuits. Mentorship ensured the highest level of communication operability and 90% availability during COMPTUEX/JTFEX, SUSTEX, and throughout an arduous C7F deployment and exercise.• Authored and release naval messages using various Microsoft office software while tracking all released messages for senior leadership reporting. Sustained ongoing review and development of SOPs while supporting the schedule, plan, and training updates.• Maintained 100% accountability of all COMSEC material and oversaw the timely destruction of over 200 cryptographic keys and the accurate daily inventory of 90 pieces of COMSEC equipment. Achieved zero discrepancies on all Commanding Officer EKMS spot checks.