Rowan Hobbs
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Rowan Hobbs Email & Phone Number

Service Desk Analyst at TEKsystems
Location: Denton, Texas, United States 3 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
TEKsystems
Role
Service Desk Analyst
Location
Denton, Texas, United States
Company size
24374 employees

Who is Rowan Hobbs? Overview

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Quick answer

Rowan Hobbs is listed as Service Desk Analyst at TEKsystems, a company with 24374 employees, based in Denton, Texas, United States. AeroLeads shows a matched LinkedIn profile for Rowan Hobbs.

Rowan Hobbs previously worked as Technical Support Agent Tier 1 at Alorica and Estate Manager at Casto Family Partners Ltd.. Rowan Hobbs holds Associate Of Arts - Aa, General Studies from North Central Texas College.

Company email context

Email format at TEKsystems

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TEKsystems

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Profile bio

About Rowan Hobbs

With a passion for technology and a dedication to exceptional service, I'm a seasoned IT professional specializing in problem-solving and customer satisfaction. With over 2 years of experience in system troubleshooting and technical support, I excel in dynamic environments, leveraging my expertise to drive results.My journey in IT started as a hobby and eventually evolved into a career focused on meeting users' evolving needs. Currently entrusted with providing system troubleshooting for over 4,000 internal employees, I thrive on the challenges and inspiration it brings.In my current role, I manage three IT Help Desk projects concurrently, demonstrating my ability to multitask and drive projects to completion. Additionally, I'm actively pursuing certifications, including my Sec+ certification, to fuel my commitment to personal and professional growth.I'm deeply people-oriented, fostering collaborative relationships that contribute to the success of colleagues and clients alike. Committed to exceeding expectations, I strive to deliver tangible value in every interaction.

Current workplace

Rowan Hobbs's current company

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TEKsystems
Teksystems
Service Desk Analyst
hanover, maryland, united states
Website
teksystems.com
Employees
24374
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3 roles

Rowan Hobbs work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst

Current
Teksystems

Dallas, Texas, United States

  • Utilize Knowledge Base articles to resolve hardware and application issues for over 4 thousand remote healthcare employees.
  • Assist users with managing, verifying, and submitting access requests for roles within the Active Directory group policy using SailPoint
  • Maintained an average handling goal of ≥ 105% call-to-ticket ratio for user incidents with a ≥ 80% resolution rate in 2023.
  • Provide remote assistance via SCCM, including computer software installation, browser troubleshooting, driver updates, and other technical support tasks.
  • Managed an ITSD project utilizing PowerShell scripts for troubleshooting and outbound ticket processing from June 2023 – January 2024.
  • Train new hires to perform daily help desk operations and coach them on efficient techniques.
Jan 2023 - Present

Technical Support Agent Tier 1

Alorica

Lake Mary, Florida, United States

  • Handled accurate and up-to-date records for over 3 million customers using CRM software.
  • Processed over 350 support tickets per month in a high-volume call center environment.
  • Provided troubleshooting support for computers, televisions, and other major appliances using Knowledge Base articles.
  • Escalated cases to the appropriate department or OEM as necessary.
  • Provided tier one technical support across three different proprietary learning solution platforms.
Jun 2022 - Dec 2022

Estate Manager

Casto Family Partners Ltd.

Ponder, Texas, United States

  • Supervised teams of temporary and contract workers in clean-up and landscaping duties.
  • Maintained buildings and equipment on 7,500 RSF commercial properties, ensuring safety and functionality
Aug 2018 - Jul 2021
Team & coworkers

Colleagues at TEKsystems

Other employees you can reach at teksystems.com. View company contacts for 24374 employees →

AM Alysa Mattson Alysa Mattson Colleague at Teksystems Greater Chicago Area, United States View → LH Lorelei Hodge Lorelei Hodge Colleague at Teksystems Hamburg, New York, United States, United States View → SC Sonya Clark Sonya Clark Colleague at Teksystems Fuquay-Varina, North Carolina, United States, United States View → CG Chance Ghere Chance Ghere Colleague at Teksystems United States, United States View → L( Lee (Speace) Platz Lee (Speace) Platz Colleague at Teksystems Owings Mills, Maryland, United States, United States View → JB Justyna Bednarska Justyna Bednarska Colleague at Teksystems Ghent Metropolitan Area, Belgium View → TB Tanu Bansal Tanu Bansal Colleague at Teksystems India, India View → RT Reece Taylor Reece Taylor Colleague at Teksystems Sechelt, British Columbia, Canada, Canada View → KS Kim Sorce Kim Sorce Colleague at Teksystems Minnetonka, Minnesota, United States, United States View → MO Matthew O'Byrne Matthew O'Byrne Colleague at Teksystems Hanover, Maryland, United States, United States View →
2 education records

Rowan Hobbs education

High School Diploma

Founders Classical Academy Of Lewisville
FAQ

Frequently asked questions about Rowan Hobbs

Quick answers generated from the profile data available on this page.

What company does Rowan Hobbs work for?

Rowan Hobbs works for TEKsystems.

What is Rowan Hobbs's role at TEKsystems?

Rowan Hobbs is listed as Service Desk Analyst at TEKsystems.

Where is Rowan Hobbs based?

Rowan Hobbs is based in Denton, Texas, United States while working with TEKsystems.

What companies has Rowan Hobbs worked for?

Rowan Hobbs has worked for Teksystems, Alorica, and Casto Family Partners Ltd..

Who are Rowan Hobbs's colleagues at TEKsystems?

Rowan Hobbs's colleagues at TEKsystems include Alysa Mattson, Lorelei Hodge, Sonya Clark, Chance Ghere, and Lee (Speace) Platz.

How can I contact Rowan Hobbs?

You can use AeroLeads to view verified contact signals for Rowan Hobbs at TEKsystems, including work email, phone, and LinkedIn data when available.

What schools did Rowan Hobbs attend?

Rowan Hobbs holds Associate Of Arts - Aa, General Studies from North Central Texas College.

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