ElevateActual believes that consulting can be better - we are laser-focused on delivering value for our customers while creating compelling Salesforce stories. Specializing in Education Cloud, Nonprofit Cloud, process automation, and new frontier development.

- Manage a team of three guest care agents supporting with escalated guest issues and ongoing training and development.- Lead cross-departmental discussions sharing guest-centric perspective in strategic decisions. - Leverage Medallia to provide guest insights to stakeholders across the organization.- Create business requirements for a third-party development team to optimize CRM Salesforce.- Support public relations team, managing New Restaurant outreach opportunities… Show more - Manage a team of three guest care agents supporting with escalated guest issues and ongoing training and development.- Lead cross-departmental discussions sharing guest-centric perspective in strategic decisions. - Leverage Medallia to provide guest insights to stakeholders across the organization.- Create business requirements for a third-party development team to optimize CRM Salesforce.- Support public relations team, managing New Restaurant outreach opportunities with agency. - Acting business analyst on a new marketing technology platform procurement project. Show less

- Developed guest care training program and successfully onboarded team. - Created first-ever guest care team KPIs.- Designed best practices and procedures within CRM Salesforce to optimize efficiency. - Optimized ticketing system and process to surface guest issues with the technical team. - Report on KPIs and create recommendations on further reporting opportunities. - Acted as a project manager supporting the release of Noodles and Company's first-ever ESG report.-… Show more - Developed guest care training program and successfully onboarded team. - Created first-ever guest care team KPIs.- Designed best practices and procedures within CRM Salesforce to optimize efficiency. - Optimized ticketing system and process to surface guest issues with the technical team. - Report on KPIs and create recommendations on further reporting opportunities. - Acted as a project manager supporting the release of Noodles and Company's first-ever ESG report.- Produced two POVs for upper management to guide future strategy. Show less

- Responded to guest inquiries through email, phone, and 3rd party reviews infusing brand voice.- Transitioned from recovery through email to new CRM Salesforce.- Troubleshot and flagged opportunities for optimization after the launch of the new rewards program.

- Organized and managed all logistic details for corporate gifting events around the world. - Logistics management including; staffing, travel, shipping, venue schematics.- Developed expert problem-solving. - Built relationships and provide exceptional customer service to high profile meetings planners through professional, detail-focused communication. - Collaborate with the sales team, hotel contacts, and 1099 on-site staff members to ensure the successful… Show more - Organized and managed all logistic details for corporate gifting events around the world. - Logistics management including; staffing, travel, shipping, venue schematics.- Developed expert problem-solving. - Built relationships and provide exceptional customer service to high profile meetings planners through professional, detail-focused communication. - Collaborate with the sales team, hotel contacts, and 1099 on-site staff members to ensure the successful execution of the event. - Executed 158 events in 1.5 years 58 of which were company marketing events and 20 of which were located in international destinations Show less

- Oversaw day to day accounts payable activities including bill entry and vendor payments. - Remitted sales tax in 7 states monthly. - Managed payment for on-site 1099 staff expense reports. - Built sales contracts from Hubspot notes detail and sent out for signature. - Managed post-event orders website with over 1,000 orders in 2016. - Provided customer service support and processed guest exchanges as needed. - Built and trained on procedures for the website onboarding… Show more - Oversaw day to day accounts payable activities including bill entry and vendor payments. - Remitted sales tax in 7 states monthly. - Managed payment for on-site 1099 staff expense reports. - Built sales contracts from Hubspot notes detail and sent out for signature. - Managed post-event orders website with over 1,000 orders in 2016. - Provided customer service support and processed guest exchanges as needed. - Built and trained on procedures for the website onboarding 2 additional team members. Show less

Taught 30 to 40 kids basic water safety and sailing skills, while developing their teamwork and responsibility. Dealt with parent complaints as well as ensuring fun and participation of all youth charges. Learned to deal in high-stress situations as well as valuable chaos management skills.

Managed and coordinated SMERF accounts for Courtyard and Residence Inn by Marriott. Responsible for prospecting, qualifying, and booking group business. Collaborated with Revenue Manager, Director of Sales, and General Manager's to set competitive and profitable rate strategies. Provided additional support in operations, and customer service situations when needed. Including; covering front desk, Courtyard Bistro breakfast service, wedding shuttle's, and complimentary lobby social's at… Show more Managed and coordinated SMERF accounts for Courtyard and Residence Inn by Marriott. Responsible for prospecting, qualifying, and booking group business. Collaborated with Revenue Manager, Director of Sales, and General Manager's to set competitive and profitable rate strategies. Provided additional support in operations, and customer service situations when needed. Including; covering front desk, Courtyard Bistro breakfast service, wedding shuttle's, and complimentary lobby social's at Residence Inn. Show less

Oversaw and expanded Fairmont Fun Team operation. Played games, music, and hosted competitions for kids out in pool area two hours daily on weekends. Developed basic cash handling skills selling Zip-Line tickets. Up-sold all weekend family events, and provided additional information to guests. Created a standard operating procedure for Fairmont Fun Team program upon completion internship.

Entertained and interacted with kids ages four - fourteen. Focused on creating unique and memorable experiences for all participants. Collaborated with supervisor to lead daily activity of the day.

Worked as a server for 50-100 person weddings. Cultivated up-selling and customer relation skills at bi-weekly Farmers Market. Learned importance of connecting with the community and developed passion for dishes made with local produce and products

Taught 30 to 40 kids basic water safety and sailing skills, while developing their teamwork and responsibility. Dealt with parent complaints as well as ensuring fun and participation of all youth charges. Learned to deal in high-stress situations as well as valuable chaos management skills.