Ashanti Johnson Email & Phone Number

Mount Prospect, Illinois

Naperville Il

• Supporting Sales Executives in driving resolution effectively dealing with Customer CARE and or the Distribution Center. • Serve as a liaison between Sales, Customer CARE and Operations to improve the end customer experience. • Capture and communicate enhancement request• Designated to handle escalations within CARE, Sales, and Operations. • Review processes to improve overall customer experiences and assist in establishing a better relationship between CARE and the DCs.•… Show more • Supporting Sales Executives in driving resolution effectively dealing with Customer CARE and or the Distribution Center. • Serve as a liaison between Sales, Customer CARE and Operations to improve the end customer experience. • Capture and communicate enhancement request• Designated to handle escalations within CARE, Sales, and Operations. • Review processes to improve overall customer experiences and assist in establishing a better relationship between CARE and the DCs.• Developing new processes that will help ABDC operate more effectively and efficiently. Show less

Naperville Il

• Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner• Handle incoming customer calls, emails and faxes by responding to general inquires and requests• Investigate Customer issues• Handle escalated issues including working with internal/external customer groups to resolve Customer concerns• Dealing with Account Managers and Sales Executives to ensure Service Level Agreements are being met with customers• Communicating… Show more • Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner• Handle incoming customer calls, emails and faxes by responding to general inquires and requests• Investigate Customer issues• Handle escalated issues including working with internal/external customer groups to resolve Customer concerns• Dealing with Account Managers and Sales Executives to ensure Service Level Agreements are being met with customers• Communicating with customers and Sales Executives both orally and in writing Show less

Naperville Il

• Maintain performance standards by utilizing defined Service Level Agreements.• Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner. • Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values. • Deal with adhoc changes and difficult queries in a patient and professional manner. • Updates customer files and contacts of both the Account Representative and/or Drug Enforcement Agency… Show more • Maintain performance standards by utilizing defined Service Level Agreements.• Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner. • Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values. • Deal with adhoc changes and difficult queries in a patient and professional manner. • Updates customer files and contacts of both the Account Representative and/or Drug Enforcement Agency as needed to ensure current licensing. Show less