Ashanti Johnson Email & Phone Number

Mount Prospect, Illinois

Naperville IL

• Supporting Sales Executives in driving resolution effectively dealing with Customer CARE and or the Distribution Center.
• Serve as a liaison between Sales, Customer CARE and Operations to improve the end customer experience.
• Capture and communicate enhancement request
• Designated to handle escalations within CARE, Sales, and Operations.
• Review processes to improve overall customer experiences and assist in establishing a better relationship between CARE and the DCs.
• … Show more

Naperville IL

• Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner
• Handle incoming customer calls, emails and faxes by responding to general inquires and requests
• Investigate Customer issues
• Handle escalated issues including working with internal/external customer groups to resolve Customer concerns
• Dealing with Account Managers and Sales Executives to ensure Service Level Agreements are being met with customers
• Communicating… Show more

Naperville IL

• Maintain performance standards by utilizing defined Service Level Agreements.
• Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner.
• Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values.
• Deal with adhoc changes and difficult queries in a patient and professional manner.
• Updates customer files and contacts of both the Account Representative and/or Drug Enforcement Agency… Show more
• Updates customer files and contacts of both the Account Representative and/or Drug Enforcement Agency as needed to ensure current licensing. Show less