• Responsible for managing HBL Core Banking version upgrade Program from EQUATION 3.8 to version 4.3 from Technology perspective.• Ensure the overall Project is being implemented as per the HBL Project Management framework• Establish regular communication with stakeholders through weekly Taskforce meetings with SteerCo and working groups to provide Project Progress and Risks associated• Identify and analyse Project potential Risks and engage with the C-Level to for quick mitigation… Show more • Responsible for managing HBL Core Banking version upgrade Program from EQUATION 3.8 to version 4.3 from Technology perspective.• Ensure the overall Project is being implemented as per the HBL Project Management framework• Establish regular communication with stakeholders through weekly Taskforce meetings with SteerCo and working groups to provide Project Progress and Risks associated• Identify and analyse Project potential Risks and engage with the C-Level to for quick mitigation to avoid delays and Project failures• Working closely with the International Operations leads and International Strategy Teams to implement/upgrade applications and processes to all territories with customized Scenarios and Thresholds• Manage the HBL Technical teams and Vendor to ensure timely delivery of the Project and deliverables• Support the International and Domestic Strategy team to plan for upcoming projects portfolio prioritization for International territories and liaising with the respective IT Heads for Resource Capacity ManagementMajor Projects:o CBS Upgrade - Pakistan, Bangladesh, Singapore, Omano SWIFT GPI - 2020 Compliance of Universal confirmationo SWIFT GPI - 2021 Compliance of CAT7o CBS Upgrade - Belgium & Maldives - In progress Show less

• Responsible for managing HBL Business Transformation Program from Technology perspective• Leading the implementation for the Sanctions Screening Application (SafeWatch) Real-Time Integration with all Customer on-boarding applications, i.e. Core Banking, Branchless Banking, Credit Cards, Lending & Trade Applications• Ensure the overall Project is being implemented as per the HBL Project Management framework• Establish regular communication with stakeholders through weekly Taskforce… Show more • Responsible for managing HBL Business Transformation Program from Technology perspective• Leading the implementation for the Sanctions Screening Application (SafeWatch) Real-Time Integration with all Customer on-boarding applications, i.e. Core Banking, Branchless Banking, Credit Cards, Lending & Trade Applications• Ensure the overall Project is being implemented as per the HBL Project Management framework• Establish regular communication with stakeholders through weekly Taskforce meetings with SteerCo and working groups to provide Project Progress and Risks associated• Identify and analyse Project potential Risks and engage with the C-Level to for quick mitigation to avoid delays and Project failures• Working closely with the International Compliance and International Strategy Teams to implement/upgrade applications and processes to all territories with customized Scenarios and Thresholds• Manage the HBL Technical teams and Vendor to ensure timely delivery of the Project and deliverables• Support the International and Domestic Strategy team to plan for upcoming projects portfolio prioritization for International territories and liaising with the respective IT Heads for Resource Capacity Management Major Projects:o Sanction Screening project (Real-time & Batch mode) for Domestic & International territorieso Enhancing Channels for Biometric Verification (In-branch capability, ATM capability and Mobile Biometric Device Capability)o Customer Onboarding - Revamping & Digitizationo Maintenance Process Digitizationo Biometric Verified Customer Consent Show less

• Assigned as primary point of contact for coordination regarding IT related projects with Habib Bank AG Zurich (Parent company of Habib Metropolitan bank)• Managing Products being launched by IT Division - Mostly related to Alternate Delivery Channel• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope & budget• Manage changes to the project scope, project schedule, and… Show more • Assigned as primary point of contact for coordination regarding IT related projects with Habib Bank AG Zurich (Parent company of Habib Metropolitan bank)• Managing Products being launched by IT Division - Mostly related to Alternate Delivery Channel• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope & budget• Manage changes to the project scope, project schedule, and project costs• Measure project performance, report & escalate to management as needed• Successfully manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks Show less

• Support the country CIO as the Risk Control Owner of Technology, Information Security, Vendor Management, Outsourcing and Data Protection & Data Security policies in accordance with the Risk Management Framework• Support Group Technology and Operations to identify, communicate and expedite changes to comply with any new and amended regulations across country Technology & Operations• Responsible for the preparation, communication, implementation, delivery and expansion of Technology &… Show more • Support the country CIO as the Risk Control Owner of Technology, Information Security, Vendor Management, Outsourcing and Data Protection & Data Security policies in accordance with the Risk Management Framework• Support Group Technology and Operations to identify, communicate and expedite changes to comply with any new and amended regulations across country Technology & Operations• Responsible for the preparation, communication, implementation, delivery and expansion of Technology & Operations governance plans, working in close cooperation with country (CIO, Legal & Compliance, local/regional Management Groups/Committees) and global (GSSC, Group T&O Governance & Controls, and Group Operational Risk)• Maintain a close oversight on the issues, progress in resolution and regular assessment of the declared risk rating • Ensure policy is well circulated amongst Bank’s businesses, functions, geographies and subsidiaries• Dispensations, if any, are documented, approved by appropriate authority and remain valid• Risk assessment of new Products Launches/Setups, Projects & Outsourcings Show less

• Working as source of reference within the business unit in facilitating and promoting the understanding of OR and compliance requirements• Responsible for Lead and support implementation of Risks controls initiatives for Technology• Responsible for the effective execution of the DR/ BCP exercise. And liaise with Business & Technology teams for resolution of issues highlighted• Responsible for the management and resolution of Internet Fraud incidents in accordance with the Group… Show more • Working as source of reference within the business unit in facilitating and promoting the understanding of OR and compliance requirements• Responsible for Lead and support implementation of Risks controls initiatives for Technology• Responsible for the effective execution of the DR/ BCP exercise. And liaise with Business & Technology teams for resolution of issues highlighted• Responsible for the management and resolution of Internet Fraud incidents in accordance with the Group Procedures• Proactively communicate and escalate significant events to respective senior management as appropriate • Design, implement and ensure control measures and monitoring plans for compliance and operational risk management. • Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to respective senior management• Could act as the Unit Money Laundering Prevention Officer (UMLPO), or cooperate with the UMLPO to ensure appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks• Ensure effective monitoring of IT Risk Trends. And to review and recommend IT policies & strategy accordingly Show less

• Management and resolution of Internet Fraud incidents in accordance with the Group Procedures• Adherence to the risk management framework in identifying, controlling, monitoring and reporting of risk.• Revisited the processes to achieve utmost efficiency and to eliminate the gaps or break downs of processes• Identified unreported potential risk and devise a mitigation plan for them• Recording of technology risks in Phoenix(Risk Logging application) and co-ordinate with… Show more • Management and resolution of Internet Fraud incidents in accordance with the Group Procedures• Adherence to the risk management framework in identifying, controlling, monitoring and reporting of risk.• Revisited the processes to achieve utmost efficiency and to eliminate the gaps or break downs of processes• Identified unreported potential risk and devise a mitigation plan for them• Recording of technology risks in Phoenix(Risk Logging application) and co-ordinate with relevant teams till closure • Facilitated auditors in conducting audit activities, Closure of Audit observations and to ensure future compliance• Effective execution of the DR/ BCP exercise• Ensure effective monitoring of IT Risk Trends. And to review and recommend IT policies & strategy accordingly Show less

• Developed and implemented strategies for process improvement and reduced TAT, for handling the BAU volume• Developed the process for paperless RMS processing System & reduced printing cost• Ensured accurate & timely compilation and circulation of user access list & security matrix reports for 10 major core banking applications• Re-engineering of existing DOIs and Processes • Coordinate with business for user ids & application security matrix alignment along with business… Show more • Developed and implemented strategies for process improvement and reduced TAT, for handling the BAU volume• Developed the process for paperless RMS processing System & reduced printing cost• Ensured accurate & timely compilation and circulation of user access list & security matrix reports for 10 major core banking applications• Re-engineering of existing DOIs and Processes • Coordinate with business for user ids & application security matrix alignment along with business objectives• New Products Launches/Setups as per Business and Compliance requirements Show less

• Ensured that bespoke solutions were delivered to stake holders / customers within the timescales and to the quality expected• Managed & maintained quality, interdependencies, resources, financial performance, project time-lines and outcomes, direction and strategies • Analyses of business requirements, propose and develop appropriate logical solutions • Confirmation with parties the suitability of proposed solutions, including assessment of impact• Ensured project documents… Show more • Ensured that bespoke solutions were delivered to stake holders / customers within the timescales and to the quality expected• Managed & maintained quality, interdependencies, resources, financial performance, project time-lines and outcomes, direction and strategies • Analyses of business requirements, propose and develop appropriate logical solutions • Confirmation with parties the suitability of proposed solutions, including assessment of impact• Ensured project documents are complete, current, and stored appropriately• Tracked and reported team hours and expenses on a timely basis• Scheduled tasks, deadlines and milestones for all stakeholders and resources Show less

• Worked as project coordinator for Falcon-Integration Project: Developed a test environment for integration testing with Middleware (Phoenix), Core banking System (ebbs, CTL) and ADC (IVR, Call centre ATM and POS)• Responsible for managing technical support and Development team for Phone Banking• Ensured technical administration & 24x7 support for all three sites of SCB Phone-Banking(Khi NJI, OPs & Lahore)• Coordinated with Vendors and respective Teams in order to align activities… Show more • Worked as project coordinator for Falcon-Integration Project: Developed a test environment for integration testing with Middleware (Phoenix), Core banking System (ebbs, CTL) and ADC (IVR, Call centre ATM and POS)• Responsible for managing technical support and Development team for Phone Banking• Ensured technical administration & 24x7 support for all three sites of SCB Phone-Banking(Khi NJI, OPs & Lahore)• Coordinated with Vendors and respective Teams in order to align activities for Dress Rehearsals and Final Cut over • DCR Project: Lead the project to upgrade all call Center PC’s according to Standard chartered group policies involves Network domain shifting, Staff policy tagging without effecting BAU• DAY-1 Re-Branding (Phone-Banking); In this project all SCB related calls landing at UNB CallCenter were routed to SCB, call routing was done in such a manner that it bypassed the IVR and directly entertained by the agents. Exactly same was implemented at SCB end for Union Bank customers Show less

• Managing technical support and Development team of Call Center • Ensured Call Centre servers and applications are up and running 24x7

• Administration of all the technologies used in Call Centre, i.e. IVR (Interactive Voice Response), ACD (Automated Call Distributor), Genesys - CTI (Computer Telephony Integration) and Racal Recorder.• WIMS (Web Information Management System): A web based centralized MIS repository system, used by different departments to share their reports and other information by simply one click uploading of MS Excel or MS Word files to the server• Manage web based electronic forms routing system… Show more • Administration of all the technologies used in Call Centre, i.e. IVR (Interactive Voice Response), ACD (Automated Call Distributor), Genesys - CTI (Computer Telephony Integration) and Racal Recorder.• WIMS (Web Information Management System): A web based centralized MIS repository system, used by different departments to share their reports and other information by simply one click uploading of MS Excel or MS Word files to the server• Manage web based electronic forms routing system named e-Forms, used by Call Centre agents and all the branches to input customer request and send to the concern department. Show less