Ashby Bird Email & Phone Number

United States

Knoxville, Tennessee, United States

• Processes orders for assigned accounts: Amazon, Walmart, and PetCo. Used to also process orders for Chewy, Petsense, and Pet Supplies Plus.• Compiles daily order reports to confirm inventory/shipping status.• Communicates inventory shortages and shipping delays to retail partners.• Maintains working knowledge of company catalog

• Addresses customer inquiries and complaints promptly and updates accounts accordingly.• Improved customer service process to reduce wait times.• Achieved high customer satisfaction while consistently exceeding productivity standards.• Built impactful customer relationships and drove business development through product knowledge.• Trained in a range of products/brands including PetSafe, SportDOG, Kurgo, Premier Pet, and Invisible Fence Brand.

• Offered personalized assistance and addressed customer inquiries• Effectively resolved technical issues, adhering to policies and procedures for quality and consistency.• Consistently exceeded sales quotas utilizing sales expertise to promote and upsell products.• Fostered customer loyalty, boosted repeat sales.

Knoxville, Tennessee

• Provided clerical support by managing various routine tasks.• Facilitated travel logistics, including airfare, overnight accommodations, and ground transportation.• Managed invoice and expense processing through QuickBooks. • Implemented a record filing system to enhance document organization.• Optimized processing procedures for documents resulting in improved traceability. • Provided effective communication and administrative assistance to management.• Answered customer calls, addressing inquiries and supplying relevant information on pricing and financing options.• Oversaw various marketing channels, including Social Media, Mailings, Email, and SMS Campaigns.

Knoxville, Tennessee

Knoxville, Tennessee

Knoxville, Tennessee

Knoxville, Tennessee

Knoxville, Tennessee Area