Ash Coakley Email & Phone Number

Formby, England, United Kingdom

Formby, England, United Kingdom

North & Midlands

Liverpool, Merseyside, United Kingdom

Perth, Australia

• Coach, guide and mentor a team to provide high level customer focussed service. • Develop a positive and supportive team culture and ensure team alignment to the corporate direction. • Provide support and direction, including measuring, reporting and analyzing, to team members to ensure they meet service quality targets.• Ensure timely and effective response to inquiries, issues and information distribution between team members and the wider organisation. • Coordinate the… Show more • Coach, guide and mentor a team to provide high level customer focussed service. • Develop a positive and supportive team culture and ensure team alignment to the corporate direction. • Provide support and direction, including measuring, reporting and analyzing, to team members to ensure they meet service quality targets.• Ensure timely and effective response to inquiries, issues and information distribution between team members and the wider organisation. • Coordinate the daily operational functions and needs of the team for the effective delivery of services. • Ensure team compliance with employment legislation such as Awards, Occupational Health and Safety and Equal Employment legislation. • Provide accurate and timely advice to members of the public on planning and building issues. • Manage complex customer contacts. • Ensure information provided to customers is accurate and of high quality. • Ensure the Centre complies with relevant legislation and corporate policies & procedures. • Oversees the safe handling of monetary payments. Show less

• People & Culture Implementation & Management• Brand Analysis & Development• Financial Budgets and KPI creation• Strategy Planning & Implementation• Change Management• Marketing & Communications• Creation & Documentation of Processes & Procedures• Identifying potential opportunities for innovation to benefit business & consumer • Conduct Risk Analysis to ensure our processes and procedures are strong and sustainable to ensure all customers have a smooth working… Show more • People & Culture Implementation & Management• Brand Analysis & Development• Financial Budgets and KPI creation• Strategy Planning & Implementation• Change Management• Marketing & Communications• Creation & Documentation of Processes & Procedures• Identifying potential opportunities for innovation to benefit business & consumer • Conduct Risk Analysis to ensure our processes and procedures are strong and sustainable to ensure all customers have a smooth working relationship with CENEC• Identify, on-board and manage mutually beneficial relationships with customers, partners, suppliers & contractors. Show less

• Champion the delivery of Bankwests’ unique customer experience by focusing on delivering what really matters to them• Lead and inspire a team of sales colleagues and work towards Bankwest vision of becoming the best regional Bank• Conduct coaching and mentoring sessions with store colleagues and help drive store colleague development• Work within Area Management team to build business strategies and look for opportunities to continuously improve• Responsible for the team and… Show more • Champion the delivery of Bankwests’ unique customer experience by focusing on delivering what really matters to them• Lead and inspire a team of sales colleagues and work towards Bankwest vision of becoming the best regional Bank• Conduct coaching and mentoring sessions with store colleagues and help drive store colleague development• Work within Area Management team to build business strategies and look for opportunities to continuously improve• Responsible for the team and the Stores overall performance against KPI's and targets• Create and maintain local Community and Business Development partnerships to support business values Show less

• Providing a high level of service to customers, brokers and other companies that use our services to maintain or improve its NPS (Net Promoter Score). • Managing staff including resourcing and training needs to ensure the efficient and professional delivery of customer service tasks.• Identifying opportunities to improve the product and services offered and assist in exploiting these opportunities• Monitoring, reporting on and driving department performance against Key Performance… Show more • Providing a high level of service to customers, brokers and other companies that use our services to maintain or improve its NPS (Net Promoter Score). • Managing staff including resourcing and training needs to ensure the efficient and professional delivery of customer service tasks.• Identifying opportunities to improve the product and services offered and assist in exploiting these opportunities• Monitoring, reporting on and driving department performance against Key Performance Indicators (KPI).• Providing feedback and input to managers and team members about performance improvement in any part of the business, particularly practices within the Customer Service team. • Operating as part of the management team to foster a culture of professionalism, team work and achievement.• Implementing and Overseeing Project Management for areas of business development• Effective participation in team forums and engagement with other parts of the business.• Managing the quality of Customer liaison duties including: · Responding to customer enquiries through telephone, webchat or email communications; · Undertaking various customer interactive tasks in the application / assessment / collection stages of the business process.• Using various computer / internet packages to: · collate information to assist in customer evaluation; and · Input information into the business systems Show less

This was a short term contracted specialized position. My role consisted of:-• Implementing and self managing an initial full audit of approximately 16000 assets within the company.• Managing time efficiently to ensure successful completion within scheduele.• Presenting findings in a user friendly format via Microsoft Windows Suite.

Burscough, United Kingdom

This was a temporary role due to my scheduled holiday in Australia.

• Planning where our people need to be when to best support our customers and achieve daily requirements• Conducting performance reviews and appraisals• Interviewing potential new candidates for the RBS Group• Coaching and observing team members to develop beyond their current level• Working to regulatory standards to decrease the risk of fraud and/or loss to the company• Forward planning service and income strategies to meet and exceed targets and objectives

• Conducting financial reviews and interviews with customers, in which, looking to assist with any needs identified • Demonstrating extensive knowledge of the products and services available within RBS• Successfully performing to specific targets and goals within deadlines• Building relationships, communicating and overcoming objections with members of my team and the public

• Ensuring sufficient knowledge to support customer requests• Proactively identifying opportunities to help and support customers• Communicating potential customers benefit from our products in a clear and concise manner• Having individual responsibility for Cash holdings to a high standard to reduce risk of financial loss

Education record

Education record