• Leads the Community & Employment Partners program, overseeing support to 450 people with intellectual and/or developmental disabilities. Responsibilities encompass strategic direction, ensuring service excellence, regulatory adherence, financial stability, and program expansion. • Enhances organization’s capabilities through the adoption of standard business practices including crafting a strategic plan, identifying key performance indicators, and implementing a balanced scorecard… Show more • Leads the Community & Employment Partners program, overseeing support to 450 people with intellectual and/or developmental disabilities. Responsibilities encompass strategic direction, ensuring service excellence, regulatory adherence, financial stability, and program expansion. • Enhances organization’s capabilities through the adoption of standard business practices including crafting a strategic plan, identifying key performance indicators, and implementing a balanced scorecard. • Drives a shared leadership approach throughout the organization to strengthen communication, support the development of innovative approaches and the successful implementation of organization initiatives. • Guides the transition to DDA's LTSS database and comprehensive service models, serving as an early adopter provider.• Partners with state representatives and other key stakeholders to reinforce inclusive, quality service delivery to all individuals served within Maryland communities. • Collaborates with external partners on new initiatives and systems improvements, participating in numerous committees and workgroups with state officials to strengthen Maryland’s services.• Serves as a liaison to appropriate funding personnel, maintaining strong relationships with key constituencies. • Develops program initiatives to strengthen organization’s financial position while providing valuable services to Marylanders. Show less

• Oversight of program budgets of over $52 million, growing program revenue by 43% over a two-year period and doubling the size of four programs.• Manage program divisions of over 500 staff including supervisors, managers, and senior leaders providing services to over 14,000 people.• Responsible for five case management programs ensuring high-quality services, regulatory compliance, service development and financial health. • Achieved a 15% increase in customer satisfaction for… Show more • Oversight of program budgets of over $52 million, growing program revenue by 43% over a two-year period and doubling the size of four programs.• Manage program divisions of over 500 staff including supervisors, managers, and senior leaders providing services to over 14,000 people.• Responsible for five case management programs ensuring high-quality services, regulatory compliance, service development and financial health. • Achieved a 15% increase in customer satisfaction for FY20, using both qualitative and quantitative data to target most impactful areas. • Member of Executive Leadership Team, reporting to the Executive Director and communicating to the Board of Directors regarding program performance and development.• Successfully transitioned to Service Coordination, Inc. to remote services, closing 14 offices pre-COVID while maintaining high retention, engagement, and compliance.• Member of special task force designed by the state to quickly address and resolve database challenges and associated procedures. Resulted in more efficient processes for expediting reports required for Medicaid reimbursement.• Effectively negotiated the expansion of services to Southern Maryland. • Member of multiple external advisory councils, committees, and other collaborative groups focused on quality improvement, new initiatives, and state-wide system solutions.• Development and implementation of the strategic plan focused on expanding services, developing team members, and maturing processes. • Routine duties include collaborating with stakeholders for service improvements, external presentations, contractual compliance, development and monitoring of programmatic budgets and the development of organization initiatives that improve services.• Responsible for ensuring that organization philosophy and direction are implemented as established and that personnel possess needed skills and are consistently developing professionally. Show less

• Led implementation of workload study working with consultants to successfully evaluate agency practices and develop efficiencies for transitioning organization program to Targeted Case Management model, resulting in a savings of over $4 million dollars. • Worked closely with state officials to design multi-million-dollar database for TCM services, providing guidance, insight, and interpretation of end-user needs.• Effectively negotiated billing practices with the state ensuring… Show more • Led implementation of workload study working with consultants to successfully evaluate agency practices and develop efficiencies for transitioning organization program to Targeted Case Management model, resulting in a savings of over $4 million dollars. • Worked closely with state officials to design multi-million-dollar database for TCM services, providing guidance, insight, and interpretation of end-user needs.• Effectively negotiated billing practices with the state ensuring payment for over $600,000 in claims.• Managed two Program Managers overseeing 20 Supervisors throughout the central region of Maryland managing over 200 staff that provide services to over 9,000 individuals who have an intellectual and/or developmental disability.• Developed programs to enhance services leading to an increase in customer satisfaction as well as unit utilization, increasing revenue per person served.• Oversaw multiple state projects including the closing of Rosewood, State Hospital Initiative, Medical Day Program reconciliation and transition to Targeted Case Management.• Developed strong relationships with key stakeholders that led to improved service delivery for Providers, Consumers and State Contractors. • Participated in multiple state projects that led to improved lives while requiring fewer financial resources from the state.• Successfully revised service delivery model to sustain 15% cut to operating budget. Show less

• Promoted quality achievement and performance improvement throughout the agency by establishing standards, educating staff, and assessing data collected.• Worked cohesively with contractors to develop and implement processes that resulted in more information and greater accountability while requiring less work from both contractor and agency. • Implemented reporting measurements that allowed for agency to see strengths and need for improvement of compliance with… Show more • Promoted quality achievement and performance improvement throughout the agency by establishing standards, educating staff, and assessing data collected.• Worked cohesively with contractors to develop and implement processes that resulted in more information and greater accountability while requiring less work from both contractor and agency. • Implemented reporting measurements that allowed for agency to see strengths and need for improvement of compliance with contract.• Streamlined data capture methods and improved compliance with state contract by over 45% after first 3 months on the job. Show less

• Supervisor of up to 19 staff, overseeing service delivery to over 500 individuals who have a developmental disability. • Led development of organization database, working directly with programmers to translate end-user needs to a viable product. • Assisted with developing the following: state contract, marketing service delivery, job descriptions and evaluations, agency database and state referral process.• Received 2006 Employee of the Year award for redesigning agency database… Show more • Supervisor of up to 19 staff, overseeing service delivery to over 500 individuals who have a developmental disability. • Led development of organization database, working directly with programmers to translate end-user needs to a viable product. • Assisted with developing the following: state contract, marketing service delivery, job descriptions and evaluations, agency database and state referral process.• Received 2006 Employee of the Year award for redesigning agency database used to track services provided, contractual obligations and billing.• Managed special projects team that focused on promoting the use of assistive technology in lieu of more expensive solutions, improving preparedness of youths transitioning from school into the workplace and development of Access database to manage state referrals and assignments. Show less

• Coordinated services for individuals with developmental disabilities focusing on life goals and personal preferences.• Built relationships with state agencies and individuals through personal contact and service monitoring.• Received Service Coordinator of the Year award in 2000.

Led team to multiple championships including first appearance at Nationals and Mason Dixon league champions.

• Responsible for completing evaluations, assessments and quarterly progress reports for individuals served.• Coordinate benefits and work incentive programs for individuals.