SummaryOver 14 years of experience providing consultation to various global clients spanning IT Service Management Consulting, ITSM Process Consulting, ServiceNow Implementation and Integration, IT Enterprise Infrastructure Transformation, Data Center Migration programs, and Windows system administration. Key Strengths:ITSM Implementation: Incident, Problem, Change, Service Catalog and Knowledge Management Processes.ITIL Service operations, ITIL Continual Service ImprovementIntegrating ServiceNow (ITSM tool) with other external systemsManaging Infrastructure migration from legacy systems using Microsoft, VMware, Citrix Technology productsSystem Administration: Windows Server/ Azure / Office 365/ SharePointAutomation and optimization – PowerShell, Azure PowerShell, Perl, VB script, Shell scripting, C, C++, C#Technical Skillset: MS Office Product Expert – Excel, Word, VisioServiceNow administrationWindows Server Administration - Windows 2003/2008/2008 R2/2012 R2 Microsoft Azure AdministrationVMWare 4.X, 5.X Administration / Citrix Administrator XenApp 4.5,5.0,6.5 Application Packaging – Admin Studio 11.5/2013Active Directory 2003, 2008, 2012Windows Core (WINS / DNS / DHCP)Certifications & Trainings:-ITIL Foundation 2011PMP training (35 PDUs)Microsoft Certified ProfessionalMicrosoft Certificate of Achievement: System Center 2012 Orchestrator Microsoft Specialist certification in Server Virtualization
Listed skills include Pl/Sql, Requirements Analysis, Solution Architecture, Sdlc, and 24 others.