Ashely Marra Email & Phone Number

Lead the strategic planning and execution for a streamline GTM sales process within Cloud marketplace, focusing on listings, private offers, and Co-Sell for AWS, Microsoft Azure, and Google Cloud Platform.• Manage seamless integration with CRMs like Salesforce and Hubspot for our Private Offer and Co-Sell solution, enhancing client's GTM strategies.• Drive Cloud Co-Sell motions with AWS, Microsoft, and Google, collaborating closely with Alliance teams to identify opportunities, best practices, private offer strategies, and maximize revenue generation.• Analyze market trends, competitor activities, and customer feedback to continuously improve and innovate Cloud Marketplace listings and Co-Selling strategies.

• Develop detailed project plans, schedules, and resource allocation to ensure successful project completion.• Coordinate and lead project meetings, and ensuring actionable items are followed up on• Communicate project objectives, requirements, and progress effectively to all stakeholders, both internal and external.• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with project deliverables.

Managed post-sales life cycle for customers resulting in improved customer retention and product adoption.• Developed and executed customer success strategies for software vendors looking to list their products on Cloud Marketplaces.• Strategize Marketplace listings and transactions to coincide with customer's selling motions.• Monitored customer health scores, tracked product usage, and implemented proactive initiatives to drivecustomer engagement and satisfaction.• Provided regular product training for private offer transactions and Co-Sell opportunities, resulting inincreases in product adoption.

Promoted to Senior Customer Success Manager, managing the enterprise book of business, stewarding 6-figure accounts in vertical.• Assess customer satisfaction, identify areas of improvement, and uncover expansion opportunities through quarterly business reviews.• Prepared and presented reports on customer success metrics, including renewal rates, expansion opportunities, and customer feedback.• Played a role as team lead to develop, execute, and maintain strategic account plans to drive account value and retention.• Met quarterly and annual sales targets.• Worked closely with product + engineering on new features and enhancements based on customer feedback.

Managed post-sales tasks including onboarding, training, and product adoption with problem-solving abilities and results-oriented approach.• Present new features or product updates to maximize product usage.• Proven track record of driving customer satisfaction, retention, and revenue growth.• Worked cross-functionally to act as the client's biggest advocate.