Supported customers, partners and account teams to resolve high level and complicated network related issues using analytical skills and technical knowledge. Assisted Cisco account teams and partner in pre-sales deployments.-Act as a technical expert and provides support on a worldwide basis.-Improved customer SAT by initiating and effectively running weekly war-room calls with different theaters as well as with other technology groups.-Effectively utilized moderate to complex lab setups to re-recreate and solve problems.-Trained and set up out-tasking Tier-1/2 Teams in global support centers. Mentored new hires in the team. -Created robust Knowledge Base on Cisco’s support internal and external forums.-Provided onsite support for a complex environment and later customer singed multi-million dollar smart-net contract.-Collaborated with teams to solve customer issues acting as single point of contact.-Achieved 'Trusted Advisor' status across multiple business units and TAC teams within Cisco for contributions to product usability and ease of deployments.

My experience in this role involves network design, Implementation &Optimization , technical consultancy to different Enterprise Customers, provide Server consolidation services to their Data centers and remote sites, I have had a chance to gain experience and provide network design and optimization support to the following key industries:-Global Insurance companies Cisco WAAS Design & implementation-Industry leading couriers global and local in US/Canada.-Designed/implemented the WAN optimization for pharmaceutical companies -Lead the WAN optimization services for world leading Healthcare group. Designed and implemented 6 data centers including the application profiling.-Designed/implemented the data center consolidation for world's largest auto manufacturing group.-Key technology area, Cisco WAAS, iWAN, Caching/eCDS, UCS/ Server virtualization, Cisco Nexus switches, Akamai connect, Cisco SAN, SDN, Cisco ACI.

•Designed, developed and maintained Advanced Internetworking Lab, a state of the art internetworking project which includes R&S, SAN, and IP Telephony, Wireless, Multimedia, Optical, Sniffing & Analyzing tools and Access Technologies. •Installed and configured Cat6K modules including WLSM, FWSM, WLSM and SSL.•Installed and maintained SAN with Cisco MDS 9216A and , HP EVA 3000 •Tested routers using Agilent Router Tester N2X.•Configured and tested Cisco 6015 series DSLAM with 828 G.SHDSL & ADSL routers.•Tested and operatd IP/TV and multimedia services.•Configured and maintained Backbone Optical ring using Cisco ONS 15454.•Trained more than 200 graduates on all above mentioned technologies •Projects Assisted : (1) Wireless localization of WLAN mobile devices using location fingerprinting, (2) Internet Exchange using an Ethernet-based core network (backbone) running MPLS and BGP, (3) IP Telephony Asterisk PBX versus Cisco CM using SIP