Manager It
CurrentEstablish cost and quality benchmarks for the development of IT systems, aligning technological solutions with organizational financial goals and performance standards.Demonstrated exceptional negotiation and cost-saving skills by achieving significant reductions across various areas: 62% reduction in GWS subscription costs, 38% in laptop rental expenses and 32% reduction in cloud agent calling costs.Lead process automation initiatives across the business by working closely with management and departments to tailor solutions to their needs.Manage Google Workspace: ensure configuration and robust security to protect data and enable collaboration across platforms.Plan, manage and measure IT activities to ensure maximum performance and alignment with business strategy.Recruit, train and coach an IT team: set performance metrics and promote professional development and excellence.Design and implement IT systems, policies and processes to maintain operational integrity and system functionality.Protect data and network access with strict controls and full backups ensuring best practice information security.Be proactive and align IT services to user needs and business policies, ensuring the IT infrastructure robustly supports business processes.Identify and fix system issues with a focus on reducing downtime and improving user satisfaction.Audit IT systems to measure and improve outcomes as per internal standards and industry best practice.Protect assets and information through control structures and risk management.Manage the IT budget and resource allocation.Lead the evaluation of emerging technologies and manage vendor negotiations, ensuring the adoption of innovative solutions that keep the organization at the technological forefront.
