Establish cost and quality benchmarks for the development of IT systems, aligning technological solutions with organizational financial goals and performance standards.Demonstrated exceptional negotiation and cost-saving skills by achieving significant reductions across various areas: 62% reduction in GWS subscription costs, 38% in laptop rental expenses and 32% reduction in cloud agent calling costs.Lead process automation initiatives across the business by working closely with management and departments to tailor solutions to their needs.Manage Google Workspace: ensure configuration and robust security to protect data and enable collaboration across platforms.Plan, manage and measure IT activities to ensure maximum performance and alignment with business strategy.Recruit, train and coach an IT team: set performance metrics and promote professional development and excellence.Design and implement IT systems, policies and processes to maintain operational integrity and system functionality.Protect data and network access with strict controls and full backups ensuring best practice information security.Be proactive and align IT services to user needs and business policies, ensuring the IT infrastructure robustly supports business processes.Identify and fix system issues with a focus on reducing downtime and improving user satisfaction.Audit IT systems to measure and improve outcomes as per internal standards and industry best practice.Protect assets and information through control structures and risk management.Manage the IT budget and resource allocation.Lead the evaluation of emerging technologies and manage vendor negotiations, ensuring the adoption of innovative solutions that keep the organization at the technological forefront.

Led IT partnerships and kept executive and department heads informed on key IT projects.Evaluated and improved IT systems and infrastructure by implementing best practice solutions to increase efficiency and uptime.Purchased and sourced IT equipment, software and services ensuring optimal terms and cost-efficiency.Negotiated and managed vendor contracts. Managed Point of Sale (POS) applications (ETP and Royal POS) to improve retail operations and user experience.Managed payroll and accounting software Tally. Ensured financial operations were reliable and compliant.Designed and executed IT project lifecycles from requirements to deployment ensuring that business needs and budget were met.Formulated and enforced IT policies and procedures. Created a foundation for IT excellence and security.

Led teams to provide full IT support, desktop, networking and application management across multiple environments.Created and refined IT service management to accommodate operational, organizational and facility changes to maintain budget and service quality.Served as the primary point of contact for Technical Support Services, Networking, Systems Management and IT Security to improve system functionality and user satisfaction.Developed asset management practices that improved IT asset tracking and management from acquisition to disposal to ensure compliance and resource optimization.Fostered a collaborative team environment, achieving high staff retention and enhancing team productivity through effective leadership and knowledge sharing.

Managed full IT operations including network and system security across multiple countries and locations.Implemented anti-spam and antivirus strategies to protect email system and reduce security risks. Managed VMware environments to optimize server virtualization and improve system performance and scalability.Administered critical network infrastructure (MPLS and WAN) to ensure high availability and performance. Played a key role in installing and configuring firewalls (Cyberoam & Sonicwall) to secure the organization. Conducted system audits to ensure compliance of IT standards and policies. Identified areas of improvement and implemented changes to improve security and performance.Led the implementation of GST in SAP applications in compliance with the new law, involving extensive user training and development of comprehensive documentation to ensure smooth adoption.

Tally synchronization for companies across Africa and Dubai. Ensuring seamless integration and data consistency.Provided effective troubleshooting of hardware and network issues, enhancing system reliability and user satisfaction. Managed all licensing matters, ensuring compliance with software regulations and standards.Negotiated with vendors for the procurement of IT equipment and services, achieving cost-effective solutions.Delivered telephonic and remote IT support to offices outside India, maintaining high levels of service quality and uptime. Oversaw the installation and configuration of routers, bolstering network infrastructure and connectivity.

Managed daily and weekly system backups and routine server maintenance to ensure operational reliability.Troubleshot and resolved issues related to Property Management Systems (PMS), including IDS and Hotsys, improving system performance and enhancing guest service operations.Administered call capturing software systems (Siemens–Ramada Powai / Panasonic-Residence Hotel), ensuring optimal functionality and coordinating with software vendors for necessary updates and troubleshooting.Designed and executed mailers and SMS campaigns. Managed content creation and distribution to drive marketing initiatives.Trained new employees about the software in the organization.

Managed IT Operations for 10 outlets, Head Office and Factory to ensure server uptime and network security. Managed IBM x3100 M4 servers and Windows 2003 Server environments to ensure performance and reliability.Configured and managed Dyne Software, a point-of-sale application to streamline operations.Planned and implemented security measures for user access, files, folders and printers to secure the company assets.Configured and managed EPABX (Siemens HiPath 1150) for smooth communication.Managed biometric systems across all outlets to secure and manage employees.

Completed the full installation of hotel software from IDS, incorporating three key interfaces to enhance operational capabilities.Managed and maintained IDS Software, ensuring its optimal configuration for all operational activities.Resolved hardware, software and network issues on time to maintain system uptime and performance.Managed DELL R260 servers, Windows 2008 Server environments and Active Directory to ensure smooth system operations.Configured and managed EPABX (Alcatel Lucent Omni PCx) for hotel wide communication. Administered the configuration and ongoing maintenance of POS machines (NEC) to support seamless retail transactions.

Provided comprehensive support for desktop hardware and operating systems, ensuring optimal performance and user satisfaction.Managed firewall for data and network.Managed and troubleshot IDS property management system for better operation and system reliability.Resolved Shawman VPos9 issues and implemented solutions for better POS system and user experience.Provided comprehensive front-end and back-end support, ensuring seamless IT operations and continuity for all users.“Successfully done the Internet Wi-Fi planning in The Shalimar Hotel.”