Manager, Workflow Engineering
Current• Act as the SME for designing & configuring scalable and custom immigration workflow.• Coordinate with technology leadership board to prepare quarterly project delivery plan.• Serve as the main point of contact for mapping and contextualizing data set for government website RPA process. • Work with integration team to standardize data model (MDM – Master Data Management) across multiple platforms used by the firm. • Active participation in the platform wide JAD sessions to wireframe new functionality.• Facilitate the UAT sessions and work with system users to identify process optimizing scope.• Production rollout planning and coordinating across multiple workstream leads for successful case rollout. • Participation in talent acquisition process to form new core, QA and support team.