Handling HDFC securities functional and business training programmes by conducting exclusive webinars and classroom sessions for employees, retail clients and key corporates.Value add to employees knowledge level and transformation of thought process for end users so as to take maximum from the opportunities available.

• Managing training & development PAN India level to promote online business.• TTT, providing training to zonal trainers• Providing training to call center team• Managing trainings to be given to all the branches across India as per training calendar• Providing trainings either by visiting, on video call & con call as required• Content modification & updation as an when required• Preparing/updating presentations for all the online platforms• Encouraging various mutual funds products & coordinating with Marketing team for sending mailers• Along with mailers also sending bulk SMSs to clients for any new promotion• Coordinating with technology team for smooth flow of the process• Coordinating with testing & product managers to understand general complaints/regular issues that are faced as basis that identifying TNI & accordingly training employees• Sending internal mailers of general issues resolution like browser specific• Heading call center activation team which makes welcome call & give a demo to clients• Listening to their calls & providing necessary feedback to officers• Sending regular MIS to senior management of successful demos & training done.

• Worked closely with IT team & done UAT of Insta a/c at various stages & shared observations• After Insta got live handled the entire process from Hyderabad• Listening to calls every day to understand the VOC & officers knowledge• VOCs escalate to concerned team so that changes can be done• Basis call listening identifying TNI & providing trainings accordingly • Basic Training session includes:Product & process training for understandingHow to present the product to the end clientHow to proceed step by step, call flow & taking mock callsGet the clients acknowledgementDialer dispositions & data management if any• Advance Training session includes:FABingHow to personalizeObjection handlingIdentify types of customer & accordingly proceedCatching the buying signalTrial closeOverall Responsibilities •Providing training to new hirers on:•Online Demos & conducting Product Test•Providing periodic refresher trainings to existing officers basis TNI•Making calling scripts content as per process/campaign requirement.•Making process flow for new campaigns•Making various dispositions list as per campaign requirement* Maintaining & publishing MIS of all the projects Campaigns handled so far:* INSTA a/c Campaign•MF Campaign HNI calling - MF activation•MF Campaign Likely to buy•SIP pre-expiry calling•FD pre maturity calling•FD post maturity calling•Tax Free Bonds calling•Previous day login calling•More than 90 days calling•Tele RM & Equity activation Tele RM: Process Owner (Aug 2012 – Dec 2014)•Primary focus on Investment Products – Mutual Funds/Corp FDs/NCD/Bonds/IPOs.•Handling team of 20 TeleRMs & 1 TL catering PAN India NT/ST clients•Rolling out various contests/incentive programs (daily/weekly/monthly)•Listening sample calls & providing feedback to officers & accordingly identifying training needs•Maintaining & publishing various process related MIS-daily/weekly/monthlyAlso handled 3in1 Account Opening project outsourced to TPCC

•Managing entire day-to-day operations of the business.•Handling the team of 25-30 staff.•Focusing on Achieving salon target as per the management requirement.•Mentoring & coaching entire team & giving the feedback to operators’•Assisting & resolving client queries, providing excellent customer service.•Stock Management (Consumption & Retail)•Maintaining Operations MIS.•Preparing Roster & Leaves Management.•Promoting Offers & Schemes via calling & mailing to increase the Footfall.

Generating leads by cold-calling, market research & from other activities.Meeting Clients for new processes.Attending seminars / exhibitions & networking with the industry professionals.Closing on leads & converting them prospects to customers.Staying abreast with the happenings in the industry.Collecting Market Intelligence to understand the trend.

Projects Handled:· Loop Mobile (I) Ltd. B2C & B2B Sales· Panjon Pharma Ltd. B2C Sales· Barclays Finance Personal Loan. B2CSales· SBI Credit Cards B2C Sales· Bajaj Allianz Life Insurance Co. Ltd. B2C SalesResponsibilities:Training:· Giving complete Product & Process Training to the New Hirers.· Giving complete Dialer & Disposition Training to the New Hirers.· Taking Product Test & making Evaluation report of New Hirers.· Taking Charge of OJT Status & Making report of OJT of New Hirers.· Periodically Giving Objection Handling & Rebuttals Training to Low Performing Agents.Operations:· Focusing on Achieving team targets as per the management Requirement· Mentoring & coaching entire team & giving the feedback to Agents· Handling Break time & Shift Schedules· Analyzing the Talk time & Quality reports.· Driving sales for the team from Lead· Preparing the MIS Reports of the Process.· Handling the Client interactions & their VisitsBack-office & MIS Administration:· Giving training to new hirer for entire Back office process.· Filling up of Forms.· Scanning procedure.· Login Procedure in software.· CVT process Training.· Managing Sim cards Stock.· Maintaining up-to-date reports for Management Control & Analysis.

Projects Handled :· Australian Project – B2C Sales· UK Project – B2B Sales· UK Project – B2C Sales· UAE Project – B2C Sales· US Project – B2C Sales